@Bigsexy420 Are you using the right email? If you have other email addresses, try them all. Make sure to clear cache/cookies and use incognito/private mode before logging into your account.
If none of the emails work, then you'll need to contact customer support and ask them to change your email. Here's couple of links to support, but try chatbot first.
chatobot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Since it's the weekend and there maybe fewer CSA's available, you could also purchase a voucher, for the time being, from SDM, London Drugs, 7/11 or Shell and load the funds by dialing 611 or there's online vendors like recharge.com who will email the voucher PIN for a fee.
