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This seems to be a recurring problem (which I am also having) and you just keep giving the same advice. Chatbot transparently can't solve this. This is a higher order problem, no? It seems like people are just being given the run around.

Brand new customer and am not impressed for this very reason. Genuinely awful from a customer service perspective thus far as well

Exact same issue as OP and I was not sent an email to confirm live chat