Can't call

[Pavlik07]

I have an issue. I can't call from my phone. I have the mobile internet, but I can't call. Can you please help me

[sheytoon]

@Pavlik07 If texts are not working, and you're in Steinbach, I doubt it's related to the changes in Winnipeg and Brandon. Do you have any LTE coverage?

You'll need to open a ticket with Public Mobile for support.

[darlicious]

@Dunkman 

The OP would likely have to purchase a new phone to have service on koodo as well if their phone is already not voLTE capable.

[HALIMACS]

Repeat of Dunkman's post from above... @Pavlik07  this may be impacting you...

"Unfortunately, as described above, you are in an area in Manitoba that has been affected by the recent change.

Here are some more details:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Winnipeg-Branon-Region-Service-Mar...

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Text-From-PM-About-Changes-To-Mani...

You might want to call the number in the other thread to see whether Koodo can offer you a similar deal."

[Anonymous]

 @Pavlik07 : Again, what exact make/model/submodel phone are you using? It seems you are being impacted by a change in the system in your area. Although I don't know if the change goes that far from Winnipeg.

[Pavlik07]

Can't call or text from my phone for already three days!!! And also no mobile data. I'm from Steinbach, Manitoba. Asked the Mobile Shop in Superstore and they said they don't know what is the problem. Can you please help me?

[Dunkman]

@Pavlik07 

Unfortunately, as described above, you are in an area in Manitoba that has been affected by the recent change.

Here are some more details:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Winnipeg-Branon-Region-Service-Mar...

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Text-From-PM-About-Changes-To-Mani...

You might want to call the number in the other thread to see whether Koodo can offer you a similar deal.  

[Pavlik07]

And the other says 0/250 mins

[Pavlik07]

I have unlimited minutes

[Pavlik07]

Doesn't work, tried all

[Anonymous]

 @Pavlik07 : If you're in Winnipeg or Brandon, what exact make/model/submodel phone do you have? Telus has re-purposed a frequency that PM uses for talk. It's either that or you're out of minutes or you're also caught in the maybe possible bug with the $15 plan. But i would be quite sure your phone is not able to pick the one remaining frequency.

[Pavlik07]

Yes

[hTideGnow]

  @Pavlik07 , Curious if you are in Manitoba area..

[RosieR]

---

@Pavlik07 wrote:

I have an issue. I can't call from my phone. I have the mobile internet, but I can't call. Can you please help me

---

Hi @Pavlik07 is your plan with limited minutes?  Perhaps you had used up all your minutes?

Log in your self serve account here https://selfserve.publicmobile.ca/

Check My Data and Add-ons.  If your plan includes limited minutes like mine, if minutes no longer there, you must have used them all up.

If you need more minutes, you can buy 500 Canada-wide minutes for $5 to tie you over until your next renewal.  Left over add-on will roll over the next renewal until all used up.

I hope this helps

RosieR

[HALIMACS]

@Pavlik07 

If you're on an outgoing minute limited plan it's possible you may have consumed your allotted minutes for the current cycle.

Check here in Self Serve.   If no minutes displaying, you've consumed them for the cycle:

[esjliv]

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@Pavlik07 wrote:

I have an issue. I can't call from my phone. I have the mobile internet, but I can't call. Can you please help me

---

@Pavlik07 

Can you receive calls?

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again