Oh no! I think I messed up. I was a Koodo month-to-month subscriber and tried to transfer my number to Public. I signed up as a new Public subscriber on the 20GB/$39 plan and selected the option to transfer my existing number. Everything seemed to be going fine, and I received a text message from Koodo to indicate that I had to reply "Yes" to approve the transfer. I did that, and my Koodo account was immediately terminated.
Now here's the problem. The Public Mobile app shows this message when I try to login:
Solved! Go to Solution.
Your port completed but your dim card did not provision correctly upon activation. Did you recieve a welcome email from pm? Or get a copy of your transaction summary when your activation completed? They will contain your account #. You can also verify by using your payment card info from activation.
A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need you to confirm this number.I am unable to to complete that verification because Koodo has already cancelled the number. So I seem to be locked out of my phone and no longer even have a phone number. Help! What do I do???
You are not messed up. Eversafe is! It is a faulted system from his parents. I couldn't use my old email address after migrated to new and "better" system.
@RRMMM You might be dealing with two things:
1. eSim provisioning
Since you have 2 issues, instead of running with 2 different teams, you do need ticket with support to sort out both things. Understand you did already, did they reply you yet?
Message them again for update tonight.
But they might not reply until tomorrow, so message them again tomorrow morning if needed
Yes...clearly the problem is on their end. I've been back and forth with customer service agents for nearly 3 hours now. They seem to be clueless and keep asking me to provide my account number and other such information which I cannot do because I'm unable to login. Seems to me that Public is not yet ready to handle the volume of subscriptions that they're facing. I think I will schedule a call with Koodo to ask them to cancel the port. Life is too short for this sort of hassle.
It starts by asking me to verify by 6-digit code sent to email. That part work fine. But then immediately afterwards it says: "We've noticed you have an active Public Mobile service and would like to confirm your full access. A 6-digit code associated with your EverSafe ID will be sent to phone number ###. We will need you to confirm this number.
Yeah...I opened a PM to support over 30 minutes ago. So far they asked me to provide my account number and PIN, but I'm unable to get this information because I can't login to the Public app because it wants to verify my identity by sending a text to a phone number that was already deactivated by Koodo.
@RRMMM There’s a number to talk to live support to restart the port request luckily Koodo and PM are all under Telus should be able to help will send private message the number
edit I can’t seem to even send private message right now , but just google Telus porting team number and call it