07-02-2023 10:49 AM
I am out of the country for several months and am not able to access my account because I can’t receive the authentication code (it’s going to my number which has no service here). I need to cancel that account since I’m not using it. How do I proceed?
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07-02-2023 02:24 PM
These are very helpful tips! thank-you. I wish PM would just support TOTP apps however.
07-02-2023 12:16 PM - edited 07-02-2023 12:25 PM
nvm
07-02-2023 11:43 AM - edited 07-02-2023 11:44 AM
If you are not on AutoPay and stopped payment for 90 days or longer while you are out of the country…your account will be closed, SIM will be useless and you lost your number.
So your service is cancelled already.
07-02-2023 10:56 AM
if you're not going to use PM again, call the credit card issuer to stop payment to your PM account.
07-02-2023 10:56 AM
Bad timing with the introduction of the everSafe login system, which requires a SMS text verification. I assume that you have autopay turn on or subscription turn on.
A few tricks to try to login to your account:
1. Reset your self service account password. Login with your new password. There may be an option to send the code via email.
2. Incorrectly enter SMS text codes several times and after 4-5 attempts, the website may send you an email code.
07-02-2023 10:56 AM - edited 07-02-2023 10:56 AM
PM just changed to a new EverSafe login system and you need to complete the setup on this new system. Have you login to My Account since EverSafe was introduced?
If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email
If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support by direct message here: