Phone calls not working

[Sien]

I just activated the account yesterday.  And I've got some situation here. Phone calls doesn't work. The system said 7B1 and call customer service every time when I try to make call. 

Thank you

[Sien]

Text & data are fine.

And able to receive calls. Just can't make the call.

Yes, I do add 1 in front of the area code. 

[Dunkman]

@Sien 

What about texting?  data?  

Are you able to receive calls?  

Maybe try add prefix 1 in front of area code. 

[softech · Accepted solution]

@Sien 

• first try to reboot the phone
• If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem
• Also, try the phone in another area if possible, it could be just a local network outage

if those do not help, it is likely a sim provisioning issue, easy fix for PM, just message them

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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