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Me29 · ‎11-14-2024

I cant make any calls. I am out of my subscription minutes but I have add on minutes but I still can't make any calls. Texts go through fine. Tried restarting phone and removing sd card

Thank you

Me29 · 4 weeks ago

i did factory reset, it didnt work. I think im just going to switch providers. i dont know what else to do. i havent had a functioning phone in a week and unfortunately support is not helpful

Handy1 · a month ago

@Me29 if your phone not on the voLTE white list you have to rely on 3G for voice , but I think you already confirmed that 3G didn’t work for you either. . As far as being overseas model of the phone it might not have all the proper bands to work with public mobile

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

Me29 · a month ago

Thanks. data works, yes. the phone was given to me but i dont see why its relevant if its from overseas- it worked last week. again, I dont know what VoLTE is, but it worked last week. why would it change.

Handy1 · a month ago

@Me29 It dosent make any sense . And you said your husband has same phone and his works , you tried your sim in his phone and didn’t work , and you tried his sim in your phone and still didn’t work ? This is mystery to me and it’s hurting my head to understand. But yet your sim card will work in a iPhone boggles my mind . What are we missing here . I mean short of buying yourself a iPhone or waiting for support im not sure what else to suggest. Besides trying factory data reset in your phone and treat like a new device and see if that helps solve the issue by putting it back to factory settings and start over unfortunately

hTideGnow · a month ago

HI @Me29

both A8 and S9 should work with PM, unless you got it from overseas and that is an overseas version

And data works?

if just voice, I wonder if it is a VoLTE problem. But latest info is all phones that are capable of VoLTE should now works on PM's VoLTE. A8 does not have VoLTE but I think S9 has

And you already tried a different sim cards, so it really down to devices but there is no reason why the sim works on iPhone and not A8 and S9. You need to push PM to escalate for further technical help

Me29 · a month ago

mine is an A8, my brother gave me an s9 to try. same thing. i tried another samsung and it also didnt work. i dont have any other phones i can try. my A8 was working just fine up until last week...

thanks for your help

hTideGnow · a month ago

HI @Me29

what model of Samsung is that?

or did you try on other non-Samsung phone, like Moto, LG, etc?

Me29 · a month ago

thanks but i already tried the new sim. It was the same problem. in what world does this even make sense!?

Me29 · a month ago

it shouldnt matter...my samsung worked last week. why wouldnt it work now? its so bizarre I dont know what to do.

hTideGnow · a month ago

HI @Me29

this is weird. Calls or not would not depends on phone. Calls does not even need settings like APN so it should not be device independent

Except what model of Samsung do you have? if you have a non-compatible Samsung phone , like those that are not sold in Canada, then it might be a model issue

So, what model of Samsung are they?

and you really need to work with CS Agent to resolve this

and I suggest you to try your sim card on same Canadian model, like Samsung S2x series from Canada

Me29 · a month ago

i cant make calls from my samsung or ANY samsung. An iphone works but i dont own an iphone. i tried resetting phone, connecting to 3g only, resetting network, bought a new sim card even. The CS_agents take forever to reply and i am going on 4 days without a phone to make calls on.i ask a question and they get back to me hours later. im getting so frustrated!

anyone have any ideas? thank you