Calls wont work

[Me29]

I cant make any calls. I am out of my subscription minutes but I have add on minutes but I still can't make any calls. Texts go through fine. Tried restarting phone and removing sd card

 Thank you

[Handy1]

@Me29  if your phone not on the voLTE white list you have to rely on 3G for voice , but I think you already confirmed that 3G didn’t work for you either. . As far as being overseas model of the phone it might not have all the proper bands to work with public mobile 

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

[Me29]

Thanks. data works, yes. the phone was given to me but i dont see why its relevant if its from overseas- it worked last week. again, I dont know what VoLTE is, but it worked last week. why would it change.

[Handy1]

@Me29  It dosent make any sense . And you said your husband has same phone and his works , you tried your sim in his phone and didn’t work , and you tried his sim in your phone and still didn’t work ?  This is mystery to me and it’s hurting my head to understand. But yet your sim card will work in a iPhone boggles my mind . What are we missing here . I mean short of buying yourself a iPhone or waiting for support im not sure what else to suggest. Besides trying factory data reset in your phone and treat like a new device and see if that helps solve the issue  by putting it back to factory settings and start over unfortunately 

[hTideGnow]

HI @Me29 

both A8 and S9 should work with PM, unless you got it from overseas and that is an overseas version

And data works?

if just voice, I wonder if it is a VoLTE problem.  But latest info is all phones that are capable of VoLTE should now works on PM's VoLTE.  A8 does not have VoLTE but I think S9 has

And you already tried a different sim cards, so it really down to devices but there is no reason why the sim works on iPhone and not A8 and S9.  You need to push PM to escalate for further technical help

[Me29]

mine is an A8, my brother gave me an s9 to try. same thing. i tried another samsung and it also didnt work. i dont have any other phones i can try. my A8 was working just fine up until last week...

thanks for your help

[hTideGnow]

HI @Me29 

what model of Samsung is that?

or did you try on other non-Samsung phone, like Moto, LG, etc?

[Me29]

thanks but i already tried the new sim. It was the same problem. in what world does this even make sense!?

[Me29]

it shouldnt matter...my samsung worked last week. why wouldnt it work now? its so bizarre I dont know what to do.

[hTideGnow]

HI @Me29 

this is weird.  Calls or not would not depends on phone.  Calls does not even need settings like APN so it should not be device independent

Except what model of Samsung do you have? if you have a non-compatible Samsung phone , like those that are not sold in Canada, then it might be a model issue

So, what model of Samsung are they?

and you really need to work with CS Agent to resolve this

and I suggest you to try your sim card on same Canadian model, like Samsung S2x series from Canada

[Handy1]

@Me29  That’s certainly strange it just won’t work in Samsung phones but works in iPhones . If you want to try using the new sim card you got just log  into your account profile page and sim swap the number like this 

SIM  SWAPPING  profile tabs

You can do this on the app too , but I’m afraid it won’t solve the issue if your current SIM card works in iPhone and not your Samsung . I feel like it’s gonna be the same issue . So maybe you should buy iPhone LOL I joke about that because I prefer iPhone they just seem to always work . Otherwise you just need to continue to work with support no matter how long they take 

[Me29]

i cant make calls from my samsung or ANY samsung. An iphone works but i dont own an iphone. i tried resetting phone, connecting to 3g only, resetting network, bought a new sim card even. The CS_agents take forever to reply and i am going on 4 days without a phone to make calls on.i ask a question and they get back to me hours later. im getting so frustrated!

anyone have any ideas? thank you

[Handy1]

@Me29  

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437