Calls are not coming through

[Janiceciavaglia]

Hi,

I have had public mobile for 2 months and a lot of times I am not getting calls.  They go right to my voicemail.  My focus isn't on - I have checked.  Any help would be greatly appreciated.

Sincerely,

Janice

[Nezgar]

---

@Janiceciavaglia wrote:

got it!  thanks

---

Did switching to 3G only mode work?

[BKNS27]

@Janiceciavaglia 

Did you port your old number over to PM?

How many bars of signal are you getting on your iPhone?

[Janiceciavaglia]

got it!  thanks

[Handy1]

@Janiceciavaglia Phone settings /cellular/cellular data options 

[Handy1]

@Janiceciavaglia @Is your iOS software up to date 16.3.1

[Janiceciavaglia]

I am in Ontario - Ottawa.  I have an iPhone 13 Pro.  

[Janiceciavaglia]

yes checked those.  I am receiving texts.

[Janiceciavaglia]

I don't see the cellular network on my iPhone - where would I find that?

[Janiceciavaglia]

I have an iPhone 13 Pro - it takes a while sometimes to do outbound calls.  Yes I can try another phone and see what happens.

[hTideGnow]

HI @Janiceciavaglia   is data working most the time and outbound calls work well?

What kind of phone do you have?

You can try to click "Reset All network" on the phone

And you have another phone you can test for a week?

[Handy1]

@Janiceciavaglia  

Outage   map in your area:

https://istheservicedowncanada.com/

Also try taking SIM card out and reseating it in the SIM card tray push in all the way and reboot the phone .. also try selecting cellular network settings to 3G and see if that helps any 

[Magicmike]

Have you checked to see if you are on airplane mode?  Or any other do not disturb setting activated on your phone.  Those will trigger calls to go right to voicemail.  Are you receiving any text messages? 

[softech]

@Janiceciavaglia   it is likely a device compatibility issue

Try to change the the Preferred network type or Network mode to 3G Only (or WCDMA)

and can you tell us what exact model is your phone? band and model number

and which province and city you are at?