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Bonus gifts?

tweakthis
Great Citizen / Super Citoyen

Is it just me or has it been a few years since members were gifted with an extra data or phone call gift. 😞

 

I have every appreciation for Public Mobile, and do enjoy my discounted prices for referrals, etc. But I also enjoyed the occasional gift of extra data or phone call time. 

1 ACCEPTED SOLUTION

Accepted Solutions

darlicious
Mayor / Maire

@tweakthis 

You should contact customer support to see if these text messages are blocked for some reason. The text with the 2021 "more is merrier" add on gifts was recieved from short code 4911. Unlike previous years these add ons can still be added to accounts. Not to say that they will but it can't hurt to ask since you didn't recieve a text message you couldn't reply YES to get it. Though from now on in you should always visit the community in early December to see if there's anything under the tree with a bow and your name on it.

 

 

 

 

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

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20 REPLIES 20

RossN
Mayor / Maire

@tweakthis they have given bonus data and ld calling every year at Christmas time for the last few years you had to go in your account and claim it

dust2dust
Mayor / Maire

It's just you apparently.

Summer 2019, Xmas 2019, a competitive gift in 2020 for some, Xmas 2020, Xmas 2021.

Some just appeared in the account. Some you had to act on.

will13am
Oracle
Oracle

There have been data and minutes given out in past years in December.

hTideGnow
Mayor / Maire

@tweakthis wrote:

Is it just me or has it been a few years since members were gifted with an extra data or phone call gift. 😞

 

I have every appreciation for Public Mobile, and do enjoy my discounted prices for referrals, etc. But I also enjoyed the occasional gift of extra data or phone call time. 


HI @tweakthis   that probably just you 🤣   We all got the Christmas bonus last Dec and 2 more Christmas before that

You didn't claim the one from Dec?

tweakthis
Great Citizen / Super Citoyen

Aww. No. I did have not received a message re a bonus for a couple/few of years now. 😞 Neither has my husband, who is also a PM member.

tweakthis
Great Citizen / Super Citoyen

How can you act on them if you don't get a message? I have acted on the messages I've received, but it has been a few years since I got one. 😞

tweakthis
Great Citizen / Super Citoyen

😞 Thanks.


@tweakthis wrote:

How can you act on them if you don't get a message? I have acted on the messages I've received, but it has been a few years since I got one. 😞


Hi @tweakthis   It's too late now.

 

Are you getting other PM text like those monthly one about your account is renewed ?  Some people blocked 611 and hence not getting it.  From what I know , everyone got the text.

tweakthis
Great Citizen / Super Citoyen

Hmmm, I wonder if it has to do with loyalty time? I did get the message the first, and maybe the second year, but not after that. Same for my husband. 😞