Black Friday offer

[Naomi7]

I subscribe the $35 for 50G plan. 
It also shows there’s 500min long distance on the plan. Why is it gone after I subscribe?! 

 

[416FIRE]

Weird. I just signed up today from koodo and never saw that. 

[slusagm]

i think OP is new activation but just the plan details for showing 

and for boxing days, generally the boxing day deals are not as good as black friday's

[Genuine]

That offer was there at one time - I think it was for new activation only - I wanted to get those 500 LD minutes too but I was an existing customer - the 500 LD minutes weren't available to me - Boxing Day maybe?

[eddieO]

@Naomi7 are you able to go into your PM account to see if it is showing up under your subscription section? Your subscription won't actually start until you activate your SIM or eSIM

[hTideGnow]

hi @Naomi7 

PM plans details never clear.  Try to make a calls and see if it goes through.  If not, there is a problem with it, ask support to confirm

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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