07-21-2023 12:34 PM
Got text saying my bill isn’t paid, it is though..
Solved! Go to Solution.
07-21-2023 01:18 PM
HI @Rick78
My friend got similar txt too but turns out false positive So, ignore if you have the service working
07-21-2023 12:47 PM
@Rick78
dial 611 from your cellphone to hear your plan status.
07-21-2023 12:46 PM
@Rick78 for peace of mind, login My Account once more using Incognito mode and confirm if the account is active
if it is , ignore the text, it could be sent by mistake
07-21-2023 12:41 PM
We saw a few these the other day. Services were working, account showed as active - ignore it.
07-21-2023 12:36 PM - edited 07-21-2023 12:36 PM
Log in to your account and see if your account is active and when is the next renewal date. Sometimes these SMS are not that accurate.
Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
