@serhiobc wrote:
I've ported my phone from Fido to public mobile on the 25th of November and since I am not able to get calls. I can make calls and send text messages I have access to data. My old phone number is still active wit Fido. I tried contacting the support team and never heard back from them.
The support for Public mobile is unexistant.
I even tried contacting a moderator directly with no reply.
Hello Serhiobc;
There is nothing I can say that would make it better of fix you problem but in the mean time what you can do even though PM support is not responding is to verify your account number, Name on Account (ownership of the ported account), the pin on the account and address and call Fido and find out that if Fido infact has received a request for the port. Often time I have found that when any of the former piece of information inaccuracy or omission can cause the cancelled service provider to not release the phone number as they would rather have you stay. If Fido infact verifies that they have received the request than verify this information with them and if inaccurate correct it so they can release the number(Fido Port Centre). If Fido has not received your port request than there is no option but to have someone from PM look into it and that usually takes time.
If you do end up finding out from FIDO that the information received by fido is wrong or not recieved than what I would do is makesure you have the correct info and reinitiate the port and give that a shot if it is possible in the interim. Hope this helps, just to keep things in prespective, I ported 3 numbers with all the information verified double checked and inputed correctly at the peak time of the $40/4GB promo from Wind to PM and all of them went through in less than 30 minutes. Other Carriers some times do take longer and may be backed logged as they have to authorize release of a lot of numbers to PM or similar providers.
