If you've private messaged a mod, then you will be put in queue. But the sad part is, the current wait time for a response is 12 days... I've submitted a message 7 days ago for my issue, still have not heard back.
I'm experiecing a similar situation except, my text and data works, calling does not. There is no other way around fixing it other than having a mod take a look.
@oilblue99 In my case, I had full service working for 2 months with no issues and my calling/receiving service stopped working all of the sudden last Sunday...
I am experiencing the same problem, it started yesterday. Have sent a message to a MOD but have yet to hear back. This is getting frustrating because I really need to be able to make and receive calls...