10-10-2023 07:58 AM - last edited on 10-10-2023 11:32 AM by computergeek541
Hello, I don't know why the funds for subscription renewal in my account was reduced/deducted.
Yesterday I had available funds of $5 and my subscription was meant to renew today for $39.80, meaning you guys were supposed to charge me $39.80 plus $5 in my account to renew my subscription but I checked this morning and I was charged $44.80.. Why is this?
10-11-2023 04:24 PM
hi @Angel7
i hope you are not really leaving. As you see, we all try to explain PM was correct and you weren't seeing it the correct way With your rewards your have, it really worth to take a bit of time to understand what we all try to explain
10-11-2023 04:05 PM
@Phil_Adelphus wrote:@wetcoaster "Newsflash: not everyone lives in the centre of the universe. While we do not have any indication which province the OP is in - based on the 12% tax (please point me to the Public Mobile plan that is charged $39.646 + 13% tax = $44.80?!) they have a BC or Manitoba number."
I was trying, rather clumsily and inadequately, to make the point that since we didn't know where Angel7 lived then we also didn't know what the tax rate would be. The only rate I know off the top of my head is for Ontario so I mentioned that. Clearly we now know she is in Manitoba and therefore you were right, however I was the one who initially mentioned tax as a possibility and at that time Angel7 said she had taken that into account which suggested perhaps that wasn't the problem.
Never disputed any of the points you or others made.
While i reiterated the tax angle (since the op seems / seemed hung up on that, based on the little information that they provided), my main statement is outlined in my first post in this thread:
The payment prediction page is not necessarily accurate, it really depends on the time you are looking at it. It originally sounded like the op looked at the prediction between the addition of the rewards to available funds and the processing of the payment from their credit card. So, in the payment prediction, the rewards would be deducted as part of the available funds but still have shown the rewards in their according line, meaning that they were deducted a second time. Effectively making the op errenously believe that their $45 plan would only cost $35+tax ($45 - $5 rewards converted to available funds - $5 phantom rewards).
But hey, so sorry to be here and dare trying to help.
10-11-2023 07:33 AM
@wetcoaster "Newsflash: not everyone lives in the centre of the universe. While we do not have any indication which province the OP is in - based on the 12% tax (please point me to the Public Mobile plan that is charged $39.646 + 13% tax = $44.80?!) they have a BC or Manitoba number."
I was trying, rather clumsily and inadequately, to make the point that since we didn't know where Angel7 lived then we also didn't know what the tax rate would be. The only rate I know off the top of my head is for Ontario so I mentioned that. Clearly we now know she is in Manitoba and therefore you were right, however I was the one who initially mentioned tax as a possibility and at that time Angel7 said she had taken that into account which suggested perhaps that wasn't the problem.
10-10-2023 11:31 PM
you're misunderstanding how to read the payment screen from PM. everything is correct...
$45-$5=$40
$40 x 12% = $44.80
essentially if you didn't have any rewards your total cost would be $50.40/30 days
10-10-2023 10:58 PM
I'm not sure why there were two charges on Sep 9 totalling $41. I/we prefer to only be interested in before tax amounts.
Sep 9
41.44 = 37
4.48 = 4
37 + 4 = 41
Oct 9
2 + 3 = 5 (green deposit numbers)
Oct 10
Then 40 was needed to pay for the 45 plan (green deposit charge)
45 now on hand was used to pay for the plan (black payment number)
Did you perhaps just flip over a year of loyalty? What was your loyalty on Sep 9?
I don't see a price increase. In fact I wonder if you got another dollar taken off your payment from loyalty. I'd want to see your payment history from Sep 8 and 9.
10-10-2023 09:48 PM
I was charged a total of $45 on the day I changed my plan which was a month ago Sept 9th for the same $45 (including) for 40GB but today I was charged $44.80 plus the $5 = $49.80
It's on the images I sent.
Explain how TF that works? Why the price increase for the same plan.
After my conversation with CS I just stopped responding because it was pointless and he/she wasn't making any sense to me. I'll just change my provider before the next billing cycle… this ain't the first and you guys ain't it. BYE BYE!!!
10-10-2023 09:37 PM - edited 10-10-2023 09:42 PM
@Angel7 wrote:On September 9th I decided to change my plan to $45 for 40GB and I was billed this amount of $45 including tax ( I was using a different payment method)
It says here on my payment history… after that renewal I got the reward of $2 + $3 = $5
I had $5 on my account until today I was billed $44.80 on my updated payment method which I switched yesterday
Plus the $5 gone which means I was billed a total of $49.80
Even the CS I'm message rn won't understand
The screen shot of the payment history is confirming what I've tried to explain this morning. And no, you were not charged $49.80. It says right in your screen shot that $40 were added to your available funds from your payment card at 2:52AM. The same entry also indicates that there will be $2 GST and $2.80 MB PST charged. This shows up as a total of $44.80 on your credit card statement.
It is all how things work around here. Your plan is $45, your rewards (total of $5) were credited to your account, the remainder $45 - $5 = $40 were taken from your payment card. With the $45 in available funds the plan cost of $45 was paid. The amount taken from your payment card is subject to GST + PST (or HST where applicable), that's why you see $44.80 on your credit card statement.
10-10-2023 09:24 PM - edited 10-10-2023 09:43 PM
Newsflash: not everyone lives in the centre of the universe. While we do not have any indication which province the OP is in - based on the 12% tax (please point me to the Public Mobile plan that is charged $39.646 + 13% tax = $44.80?!) they have a BC or Manitoba number.
10-10-2023 05:38 PM - edited 10-10-2023 05:38 PM
which plan you switched to yesterday?
if you have the $45 plan, it is correct. PM uses the $5 Available Fund towards it and the charge you the remaining + tax, $40 +tax. Remember the tax 🙂
10-10-2023 05:14 PM
On September 9th I decided to change my plan to $45 for 40GB and I was billed this amount of $45 including tax ( I was using a different payment method)
It says here on my payment history… after that renewal I got the reward of $2 + $3 = $5
I had $5 on my account until today I was billed $44.80 on my updated payment method which I switched yesterday
Plus the $5 gone which means I was billed a total of $49.80
Even the CS I'm message rn won't understand
10-10-2023 04:56 PM
HI @Angel7
$44.80 is $40 +tax. .. what plan do you have? $40? or $45 ? or more?
and, can you login to PM's My Account and check the transaction and post a screenshot like @wetcoaster 's. It is easier for us to help
10-10-2023 04:51 PM
The charge has been posted meaning they took the amount
10-10-2023 11:36 AM
@Angel7 wrote:I had $5 as funds on my public mobile account and my plan is $45 for $40 and I was billed $44.80
that's my online banking app for the transaction public mobile billed me for
@Angel7 - that charge says PENDING. And it was only listed as of today. Once authorized it may go to a different amount.
What does it say in your payment history in your My Account: https://myaccount.publicmobile.ca/en/account/payment/payment-history
10-10-2023 11:29 AM
@wetcoaster "$44.80 = $40 + 12%tax" In Ontario the tax would be 13%.
10-10-2023 10:49 AM
@Angel7 wrote:I had $5 as funds on my public mobile account and my plan is $45 for $40 and I was billed $44.80
that's my online banking app for the transaction public mobile billed me for
I stand by my explanation above.
The screen shot is there to explain how rewards are added, I can't exactly replicate your scenario since I don't have an account with exactly your plan and reward numbers.
If you post your payment history (all personal data removed, of course, we are just customers like you), we could adjust the explanation to what actually happened?
10-10-2023 10:36 AM
I had $5 as funds on my public mobile account and my plan is $45 for $40 and I was billed $44.80
that's my online banking app for the transaction public mobile billed me for
10-10-2023 10:20 AM - edited 10-10-2023 10:32 AM
@Angel7 wrote:$45 for 40GB… and no, yesterday I changed my payment method on the app in which I saw in my account “available funds $5” and “amount due to be paid $39.80” but I was deducted $44.80 instead
Since the switch to the new My Account software, and with that the application times of the $ rewards, the payment prediction page is not programmed properly. Depending on your plan and the time you are checking it, it is off by the rewards amount. $ rewards are applied in the afternoon before renewal night, but the payment prediction doesn't account for that. So for a few hours, between rewards applied and renewal, the payment predictions is accounting for twice the rewards. The system will only deduct the available funds (which include the rewards applied earlier in the day) at renewal. It gets even more convoluted on 90day plans...
Working with the numbers provided, it seems to have worked correctly:
$44.80 = $40 + 12%tax
(plan cost - available funds) + tax = ($45 - &5) + 4.40 = $44.80
Edited to add screen shot - note that community rewards, if applicable, are added to available funds as they are handed out.
10-10-2023 08:38 AM
@Angel7 If you're sure your bill was wrong then best to contact customer service by private message, click here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
You'll need to monitor your private message inbox for a reply.
10-10-2023 08:36 AM
YES, I WAS TAXE… But I still got debited more.
10-10-2023 08:33 AM
@Angel7 Are you accounting for tax?
10-10-2023 08:30 AM
This is the community… I already sent a message here
10-10-2023 08:28 AM
CONTACT CUSTOMER SUPPORT
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Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
10-10-2023 08:25 AM
$45 for 40GB… and no, yesterday I changed my payment method on the app in which I saw in my account “available funds $5” and “amount due to be paid $39.80” but I was deducted $44.80 instead
10-10-2023 08:21 AM
what plan are you on? are you sure that the 39.80 did not have the $5 already added to the final bill you were looking at? PM usually deducts your discounts to the final bill before the total amount is withdrawn on your renewal date
10-10-2023 08:17 AM
I need it now… call in? Does PM have a cell number? They don't even respond? 😑
10-10-2023 08:15 AM
It should show up on your next payment or you call in see if they can do it for you right away
10-10-2023 08:06 AM
That sucks. How can I get mine back?
10-10-2023 08:04 AM
It happen before to me and it was a glitch in the system I got it after in my next payment