11-08-2022 10:05 AM
Hello....
I just wrote a note about adding funds.....actually....the amount due already had the taxes in so when I added funds to cover that total I was charged tax on that again!
Solved! Go to Solution.
7 hours ago
The amount I see is with tax. No ambiguity at all. Spelled out clearly.
7 hours ago
Did this ever get solved? I would have to pay 15 % tax on the voucher here in NS and when I look at the 20 dollar account charge, the tax is there again. If I paid 23.00 total for the voucher, but only 20 comes off the bill and another 3 is owing, that is well and truly double tax. PM has decided not to allow me any more pm with CS Agent until later. Hopefully you can clarify what happened with yours. Thanks in advance.
11-08-2022 12:47 PM
Thank you for your detailed response. I will have to wait and see what happens. The amount due that is quoted includes the tax. I entered that amount. The system charged me tax on that amount so a double charge. Makes no sense why they would do that. Again, all I can do is wait and see. I will not do that again.
Thank you again! I really appreciate the time you took!
11-08-2022 10:26 AM - edited 11-08-2022 10:28 AM
@Momma22 I read your other post.
it looks like you entered a custom amount which you added tax on top. So, PM charge you tax on top of that amount. You paid more in that sense
BUT, you were actually loaded more than enough fund into My Account, PM still just taxed you once. No worry, the extra money will sit there after renewal as Available Fund ,it will be used next time
so, I assume that was what happened
Example, you see $40 as amount due,
So that extra $4 will stay there and will be used towards next renewal
11-08-2022 10:14 AM
@Momma22 Again, Amount due is pre-tax.
Example is a $40 plan will be show as amount due $40 (assuming you have no rewards) no matter which province you are in. The My Account tries to make it simple and not calculate the tax and not shown on the portal
11-08-2022 10:14 AM
Amount due - plan price minus credits on your account are with NO tax added.
Only credit card shows actual amount to be paid.
Provide screenshot of amount+tax+tax, please.
11-08-2022 10:11 AM
Hello....I'm sorry but I disagree. The amount due was the plan fee after deductions plus the tax. When I entered that amount due I was charged tax on that again.
11-08-2022 10:07 AM
@Momma22 No, the amount due there does not include tax. Any amount you see on My Account is pre-tax.
So, when they charge your credit card, they will add the appropriate tax based on the province where the area code of your number belongs
So, if you see $40 as your Amount due, it is the pre-tax amount. You will be charged on your credit card $40+tax
11-08-2022 10:07 AM
The taxes shown in Self Serve are informational only. They don't get charged again.