Active new sim card

[Khoaito]

Dear everyone

I just activated my new sim, when it came to choose number (which I stay in Viking but choose the Calgary region number) when I confirmed the number it's requested me confirm 6 digits to full access but my sim is still have no signal then I am not able to receive the code from provider. Please let me know how can I keep activating my sim completely? Thank you very muc

[slusagm]

Ask PM to help.  You cannot open ticket with Chatbot at this stage,  please message PM :

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@Khoaito 

try reboot the phone again and try the sim in another phone.  If that does not work, no worries, just a sim/account provisioning issue.  Easy fix for PM support and you just need to engage them by direct message 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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