Activation of SIM card

[Zabelle]

Hi! need to activate my SIM card

i paid for my services already since last week and i would like to have my services turned on plss 

[BKNS27]

@Zabelle 

You won’t be charged until the SIM is activated on the PM app.

[Handy1]

@Zabelle  Have you down loaded the app yet . You need. The app to activate the sim 

[will13am]

@Zabelle , are you able to continue with the activation process now that you have received your SIM card?  If the account was created previously, you should be able to access it to continue the process.  Make sure to use the app.  

[hTideGnow]

hi @Zabelle 

did you use the Public Mobile app? if you are just using browser, it wasn't done, you need to use Public Mobile app to finish it, please download and login and complete the rest of the steps

if you used the app and got to the end, may I know if you have physical or esim?

and you can also ask support agent for help.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437