Account showing the wrong plan than what I am paying for

[sarah2b]

 My current plan is 3 gigs for $25, and in my payment history it shows: 3GB at 3G Speed

In my Plan Usage section it shows:

Data Usage

1024 MB at 3G Speed

Has this happened to anyone? 

[Milk]

Are you sure that your plan is not $30 with 3 GB data?

[esjliv]

@sarah2b - well this weird. IF you paid $25 for 3G, please let me know, that'd be GREAT!

But I suspect just a refresh/cache...Public Mobile issue in this case.

What does it say your data balance is when you call 611? This will include that 1024 MB addon balance also.

[computergeek541]

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@LitlLdy wrote:

@sarah2b , I see what you mean! That doesn’t look right at all! Try @softech suggestion & let is know if it looks correct that way.

There’s definitely some issues in the system!

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It does look strange. However, I will say that if the system is allowing 3GB of plan usage, this is mistake and the customer is getting more than is being paid for.  The $25 plan doesn't include 3GB.  

[LitlLdy]

@sarah2b , I see what you mean! That doesn’t look right at all! Try @softech suggestion & let is know if it looks correct that way.

There’s definitely some issues in the system!

[DDM69]

@sarah2b 

You are right.  Something is off here.  Let us know what you find out.

[softech]

@sarah2b did you recently change plan from a $30/3GB or $35/3GB to the $25 plan?

please try to login My Account again using Incognito mode, let see if it. shows 1GB then

[softech]

@sarah2b 

yes, the correct $25 plan at 3G speed is showing there

It comes with only 1GB , you probably got the 3G speed misrewd at 3Gb data

[sarah2b]

The photo is what my account shows my current plan is, which doesn't align with how much data is shown in the plan usage 

[sarah2b]

[computergeek541]

Sorry, but there has never been a $25 3GB plan.  The $25 plan only includes 1GB.

[Handy1]

@sarah2b  Try this first 

simply try refreshing the page when logged in

For most up to date account info