@DianaJones this is an open forum, please remove your email address for your own protection. Just go back to your post, click the down arrow from top right and select Edit Message
the 2 charges are $15 amd $25 + Ontario tax. Any chance you made a change plan request earlier?
If you login My Account, Check Payment history page, do you see entries about those changes (remember, PM breaks each renewal into 2 lines, so, you will see 4 lines for 2 changes)
or you see a $25 as Available Fund on your My Account?
if you don't see the extra entries for the extra charges,and yiubthink the charges are wrong, please open ticket with support
1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.
Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
