Community

Tere · ‎07-26-2023

Hello,

My mobile got stolen. I have a new mobile now and bought a SIM Card. I need to swop my number to this card now for this I need to access my account. The problem is that when I login with my name + password its sends a Code to my stolen mobile and I cant access my account anymore.

What should I do now?

Thank you, Theresa

softech · ‎07-26-2023

@Tere

you tried to have the code to send to email?
If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

If that didn't work, Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Handy1 · ‎07-26-2023

@Tere Try tapping resend code a few times . You should get option to send code to email instead . If no luck . Pleas submit ticket with support to help

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hairbag1 · ‎07-26-2023

@Tere

after several unsuccessful tries to send code to you by SMS, it'll offer your code by email.

Community

Account Login without Code