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Accepted new plan via text and it didn't update to my account

TimaJ
Great Neighbour / Super Voisin

I replied 'YES' to a new plan (15gb of data, 40$ a month) and the auto reply said that it would be applied to my next plan renewal. That happened today and my plan wasn't updated. Anyone else know how to solve this? It would be nice to get the plan I opted in for!

3 REPLIES 3

softech
Oracle
Oracle

@TimaJ   it could be just a browser cache issue

 

Login again using Incognito mode and check if the correct new plan shows.  Also check Payment history page to confirm if PM took the correct plan charge

Metal1967
Deputy Mayor / Adjoint au Maire

@TimaJ  Check again using incognito mode on your browser.. it will be there.. cached pages are a problem here

JK8
Mayor / Maire

@TimaJ 

 

Clear your browser cache and history and then open a new window in incognito.

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