Accepted new plan via text and it didn't update to my account

[TimaJ]

I replied 'YES' to a new plan (15gb of data, 40$ a month) and the auto reply said that it would be applied to my next plan renewal. That happened today and my plan wasn't updated. Anyone else know how to solve this? It would be nice to get the plan I opted in for!

[softech]

@TimaJ   it could be just a browser cache issue

Login again using Incognito mode and check if the correct new plan shows.  Also check Payment history page to confirm if PM took the correct plan charge

[Metal1967 · Accepted solution]

@TimaJ  Check again using incognito mode on your browser.. it will be there.. cached pages are a problem here

[JK8]

@TimaJ 

Clear your browser cache and history and then open a new window in incognito.