About a month ago I spent a couple weeks trying to sign in and trying to speak to an agent
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11-22-2023 07:43 PM
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11-22-2023 09:04 PM
You have to generate a ticket to get hold of a real agent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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11-22-2023 08:23 PM
HI @RodPM is this your Community name before? or what was it?
but those badges and reputation are not useful. If you really want, you can try to have CS agent to help to link it back. Please submit ticket by messaging:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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11-22-2023 08:20 PM
So it seems I can see my account now but only on my mobile - however all my previous community badges/reputation etc are gone - in order to access the community I had to create this new community profile
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11-22-2023 08:07 PM
I’ve been a customer for years
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11-22-2023 08:06 PM
No, I didn’t activate a new account I was just trying to view my account on my laptop
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11-22-2023 07:58 PM - edited 11-22-2023 07:59 PM
so you activated a new PM account...did you use the PM app ? Using the app is a per-requisite required now.
ed
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11-22-2023 07:50 PM
They had me changing my email address and my Community name multiple times but still no joy... there's such a wait between responses I finally gave up but today, I thought I'd try again but am getting nowhere fast...
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11-22-2023 07:47 PM
Had replies from a couple agents at the time but the issue isn't going away
All my community participation is gone and I still can't get anywhere
Can't view my profile or add-ons
![](/skins/images/813D49D689E0D681E39391EAB60FD666/responsive_peak/images/icon_anonymous_message.png)