ACTIVATE SUBSCRITPTION

[Sharon56]

I purchased a sim card and tried to activate online, when I get to "Let's complete your activation" I clcik on   "resume Activation". i am then prompted to a screen that tells me download the app; so I do that, then the next screen says "subscription not activated"

*"something didn't go right while activating your subscription. Click below to contact a customer service agent" but then when I click below it's a message-bot, can never talk to a real person? So did miss something? Any suggestions on why it won't complete activation? the customer support is no help

[Sharon56]

I think this is all a new thing? Yes i have been charged and it does show in my bank account, at the end it says to download the app to complete activation

[LitlLdy · Accepted solution]

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@Sharon56 wrote:

Then I do apologize, I guess I also misunderstood you... I'm frustrated with trying to activate my phone, thank you for your help

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@Sharon56 , thank you! Your post did not state that you paid/were charged so I didn’t know!

This is a brand new system as of a couple days ago. Things are set up very differently now.

Please submit your support ticket for help from a CSA (Customer Support Agent) & one of them will help you. Unfortunately theres some glitches right now with this new system!

Customer Support Agents are available from:

- Monday to Sunday: 9 AM to 10 PM EST

[hTideGnow]

Hi @Sharon56 did PM charged you? If it did, try to put the sim and test of it works.   

And you activated  using browser?  if you did? the app download at the end shouldn't matter to activation 

[Sharon56]

Then I do apologize, I guess I also misunderstood you... I'm frustrated with trying to activate my phone, thank you for your help

[LitlLdy]

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@Sharon56 wrote:

Did all that! Payment is complete also signed up am just having trouble getting passed the "resume activation" did you not read my post before adding your 2 cents?

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@Sharon56 , again, I read your post. I can not read minds. You came here for help. We are trying to help you. You’re welcome!

[LitlLdy]

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@Sharon56 wrote:

Did all that! Payment is complete also signed up am just having trouble getting passed the "resume activation" did you not read my post?

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@Sharon56 , yes I read your post. You didn’t state everything so I can not read minds. Sorry! No need to be hateful. I misunderstood stood you. I am only trying to help. You’re welcome! My goodness!

[Sharon56]

Yes I did all that, picked a phone number, payment is complete etc, also signed up am just having trouble getting passed the "resume activation" 

[DDM69]

@Sharon56 if needed...

Send a private message to the Customer Support Agent by clicking here  

[hairbag1]

@Sharon56 

try this method. There's no actual person to talk to...everything is done here on-line.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[LitlLdy]

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@Sharon56 wrote:

I purchased a sim card and tried to activate online, when I get to "Let's complete your activation" I clcik on   "resume Activation". i am then prompted to a screen that tells me download the app; so I do that, then the next screen says "subscription not activated"

*"something didn't go right while activating your subscription. Click below to contact a customer service agent" but then when I click below it's a message-bot, can never talk to a real person? So did miss something? Any suggestions on why it won't complete activation? the customer support is no help

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@Sharon56 , what about this way? 

Go to top of page, select Shop , select a Plan, Subscribe Online, Sign Up! 

Unfortunately everything is done online only.  The bot will help you by selecting what you need done if it cannot help you it will allow you to submit a support ticket to a CSA. 

Edit: Or use @hairbag1 suggestion to send a CSA a private message. 

Watch for a response back from a CSA in your Community private mailbox at the top right of this page which will be indicated by a number on the small envelope icon to the left of your Community avatar.