8-1-1 disconnecting after 2h30

[gnochistickate]

Hi all,

Like many of you, I'm trying to get authorization to get tested for Coronavirus, and I've had some very long holds with Info-santé (QC). 4 times in a row, I've been on hold for 2h31, 2h32, and then it disconnects. I mentioned this online, and others said that they'd had disconnections too, but not reliably at 2h30 -- one at 2h, one at 3h+. Which made me wonder -- is this 8-1-1 that is disconnecting on me? Or is there something with my phone/plan that is forcing the disconnection after a long hold message?

Any info out there? I'd really like to stop losing my hold priority every 2h30.

[Nezgar]

I've noticed the call drop problem with *any* calls in the 2+ hour range, so it's not just you, or 811, it's Public Mobile.

In my case a few weeks ago, I had 3 calls - two outgoing calls a toll-free number, and one incoming call, that dropped at the 2h30m mark... (Cases that are exempt from the 100 minute bucket on the current $15 plan)

Maybe try the call again with a VoIP app such as TextNow if you don't have access to a land line.

[dabr]

@gnochistickate   Sorry to hear that and it must be extremely worrisome.  Hoping when you manage to get tested that you test negative for the virus.  All the best!

[gnochistickate]

Thanks for the help. I'm symptomatic and at high-risk, so at this point I just need to get through to my provincial health service and get a test appointment if there's one available. 

[Luddite]

@gnochistickate Perhaps try self-triage while you wait: https://myhealth.alberta.ca/journey/covid-19/Pages/Assessment.aspx

[smiley3]

It could have something to do with your phone settings.  I've heard of some iphone's automatically dropping calls after 3 hours...what kind of phone do you have?

[geopublic]

@gnochistickate  PM if I remember correctly  has implement a timeout setting for calls lasting more that a couple of hours during high usage periods.

To verify submit a ticket to PM and ask them if that is the case.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[JoyLuck]

Have a look at this instead of calling 811. It may help you:

B.C. launches online COVID-19 self-assessment tool 

Health assessment online: https://covid19.thrive.health/

[smiley3]

I think it's probably an 811 issue.  I've heard of people being on hold much longer than that on public mobile plans.  Perhaps you can try the 1-800 toll free number instead of 811 and see if that is any different.

[gnochistickate]

Thank you. The other phone number is currently so overloaded that it goes to a Service Quebec info person who has no authority except to tell me to try 811 again.

[Triguy]

Here is a link for more info and phone#.

https://covid19.dialogue.co/#/info?id=ca-qc

[gblackma]

@gnochistickate are all the ones that got disconnected with Telus, Koodo or PM? May be a question to ask there. Which network are you with?