6um1 after payment with voucher

[FireFlux]

This morning I paid my account with a voucher.  The payment passed and all seems ok.  But did not get a text message to say it was paid, but did get a text to say my payment was to be paid.  But in my account all is ok.  If I try to call I get a 6UM1 message and can't call anywhere.

Thanks

[FireFlux]

Got a message asking for my account number, but I can make a call now.  No more 6UM1 message.  Thanks to all for the help.

[FireFlux]

Yes I will keep the community posted on what happens... Hope it's resolved fast

[hTideGnow]

HI @FireFlux   keep checking the Community inbox

Please let us know what the agent says.  You are not the only one with the voice problem, I hope they can tell you what exactly happened and if they will resolve everyone problem soon

[FireFlux]

I submitted a ticket, now waiting time lol

[FireFlux]

My data and text messaging works... I just received a text from a friend.  But calling gives me a 6UM1 message... can't do calls

[FireFlux]

I tried dialing a 1-866 number and does the same

[HALIMACS]

Maybe try dialling 1 before the 10 digit number and see if that works.

Can you reach the number from another mobile device?

[hTideGnow]

HI@FireFlux   are you able to connect to PM network and Mobile data working?  and text working?

there been some voice problem in the last 2 or 3 days, maybe you are one of them

If just voice problem, then your account was renewed and you need PM agent to help

Please submit a ticket with CS agent  at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[FireFlux]

Yes I rebooted my phone

[HALIMACS]

Did you try to reset network connections and/or reboot your phone?