05-24-2024 08:16 AM
05-24-2024 10:35 AM
In your individual app settings on your phone do you have data blocked to any apps?
05-24-2024 09:48 AM
Do you have same problem when you turn off your mobile network and try to use the apps or search engine while strictly on Wi-Fi? If so, that may indicate a phone or app settings problem. Good luck.
05-24-2024 08:28 AM
it shouldn't have these problems
But can you access sites with browser without problem?
what phone do you have? brand and model?
what you should do is to first try to Reset All Networks on your phone and test again.
If still fails, change your network to 4G/LTE and test
Next, try to uninstall the app and reinstall. Start with Facebook and Instagram app. When you start to work on Whatsapp, make sure you backup everything first and download the medias you want to keep
if still does not work, test your PM sim card in another phone. This will force a reprovision of the sim card and can resolve the issue when you put the sim back to your own phone
Last, have support to refresh your account on the system. please open ticket with PM support: