3 weeks ago
- last edited
a week ago
by
Dunkman
I followed the steps to transfer my number from Rogers to PM using a physical SIM card and have waited more than 5 hours. I’m not receiving incoming calls or text messages so I know my number is not ported over. I answered the text within 90 minutes to confirm the transfer and am not sure what went wrong. Thanks for your help in advance!
3 weeks ago
I would recommend just waiting longer to see if that works. If not I would call customer service.
3 weeks ago
try to reboot your phone once more and test incoming calls
if still not receive incoming calls after the reboot, there is a porting support team you can contact. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed