@Rphinn, adding the moderator team as message tags isn't going to speed things. As well, writing in all caps screaming at them doesn't help. I have been exactly where you been about a year ago, and one just has to wait patiently. But, try putting in useful tags so that one could keyword search it for future use too.
It sounds obvious you have the funds (although, am not sure how much your plan is. You have $42, but if your plan is $60, well, your plan won't be activated due to lack of funds).
Top up your account with sufficient funds to cover the remaining amount owing. Since Public Mobile is a prepaid service, you need to have the funds available for the plan to fully take effect (did you change your plan?). If you only have partial funds in your account, or if you do not complete payment after changing your plan, you may be left with no or partial service. Public Mobile has introduced several warnings to ensure you don’t leave the page without topping up, but figured they should mention it here as well.
Note: If you have sufficient funds to cover your new plan, you won’t be taken to the payment menu.
What happens if I don’t take into account the above pointers? What should I do?
In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services.
If you find yourself in this situation, simply make a one-time payment from the “Payment” tab in Self-Serve and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated.
Still having issues?
Did you, in fact, include this to the moderator:
Public Mobile Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue?
If you haven't already, send a private message to the Moderator_Team with your account info and they will look into your account. If your services aren’t restored, please reach out to our Moderator Team ASAP and they will help get things sorted out. Normally, I would say don't send multiple messages, especially if you sent your message in the past 8 hours. They are closed for the night, and no moderator gets paid overtime, or they are fast asleep counting their sheep. Now, if you say, you tried contacting them three days ago, and still no contact from PM, then of course, I would say go ahead and send the messages!
More info on contacting mods:
I am not a mod. Do not send me a private message with your personal info.
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