@mercury, when a moderator from the moderator team posts a message, they want you to send them a private message. You don't need to report the situation/story in the forum. Wondering why they want you to contact them directly? The moderator team will need to ask you some private information that you really don't want the forum and the world know such as your PIN number, account information, phone number and maybe an email address. Unfortunately, the moderators are done for the day, and won't return until later this morning.
How can you get help with your account, activation, or service?
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
- Messages are replied to during business hours and in the order, they are received
- Typical response time is between 1-3 hours, depending on the message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
If it's stuck at the porting process, contact Public Mobile to troubleshoot the issue. Sometimes, all it takes is to either:
1) turn airplane mode on/off
2) reboot your phone
3) pull the sim card out and re-insert
4) reset network settings (not factory reset)
If not, give that a shot. If that didn't work, it sounds like a stuck port of your number.
Typically a successful port request is completed in 5 min to 2 hours, so at 20 hours I think you will need the assistance of a moderator to get your account sorted out. Send them a private message clicking on this link: @Moderator_Team, provide them with your name, account number, an account number from your old provider and name on that account, PM SIM card number and an explanation of the issue and they will be able to look into the matter for you.
This happens every once in a while, usually when the info you provide isn't an exact match to what your old provider has on their records. Not a big problem, the mods will get you sorted out, just be patient after you send them a private message and await their reply.
Additional Useful Information:
- Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile
