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Margsphone · ‎02-04-2023

in plan options on Public mobile website it states that the $25 plan comes with 1GB of data. Why does my account show 500MB data limit?

softech · ‎02-06-2023

@Chriswilliston0 All plans now include those "used to be Autopay bonus data" into their base plan , ie, there is no need to enable Autopay to get those "bonus data. So, a $25 plan now has 1GB data with or without Autopay enabled

Chriswilliston0 · ‎02-06-2023

I do believe the extra 500 MB is for auto pay

hairbag1 · ‎02-05-2023

@Kungfuhank

may I add for clarity...the data you buy as an in-Canada add-on and data you may receive during More Is Merrier data give-away...that will accumulate. Stays in your account until you use it...even if it takes several years to use it.

Your regular plan data (that comes as part of your plan package per 30 days)...that does not accumulate. Whatever you don't use in 30 days is gone at next renewal when you start with a new batch of plan data.

Kungfuhank · ‎02-05-2023

I’ve had it for a couple of years and any additional data you get on your accounts does not reset it just accumulates and it’s an aggregate total… Reach out to technical support to adjust and correct it for you

Kungfuhank · ‎02-05-2023

Check with technical support… I received my one gig of data

HALIMACS · ‎02-05-2023

@Margsphone wrote:
in plan options on Public mobile website it states that the $25 plan comes with 1GB of data. Why does my account show 500MB data limit?

@Margsphone

That is indeed unusual.

One of mine shows like this in self-serve, clearly displaying the correct allocated data bucket - can you screenshot yours and post here to establish where on the self-serve screen the erroneous information is being displayed?