13 business days later no SIM card. How to cancel this?

[Billdmac]

I have tried multiple times today and yesterday to get a chat agent. Seems impossible. At this point I can no longer wait for a SIM card. I've gone with another carrier. How can can I cancel this and get a refund?

[hTideGnow]

HI @Billdmac 

since we are just customers here, only PM agent can help

check with them, there is a chance.  We have seen situation similar to it, account activated and waiting for a card and it didn't come, and agent were able to cancel the account and refund. 

Please come back and update us

[Billdmac]

It was posted to my Card NOV 14th 

[BKNS27]

@Billdmac 

Your charge will be pending on your CC statement. Once you activate the SIM then it will be posted.

[Billdmac]

When you sign up to Public Mobile you buy the SIM card with a Subscription Plan. I paid 47 bucks and have not used their network once. I don't care about the SIM card as much as making sure I am not billed again. What kind of company take days for customer service?

[Billdmac]

When I subscribed I paid for the SIM card AND a month of service. 47 bucks. Its not just the SIM card. I want to be sure that I am not billed again.

[Billdmac]

I don't care so much about the SIM card, but the month fee I paid. In total it was 49 bucks. And I want to be sure its not re-occurring 

[AK32 · Accepted solution]

I would try to contact a Customer service agent here, but it may take a few days to get a response.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Im not sure they will do a refund though, and your best bet may be trying to sell it.

[BKNS27]

@Billdmac 

Members have reported that it could take up to 3 weeks to arrive. When it arrives, sell it, keep it as backup or give to a family or friend but give them your referral code.

You could go to a Telus/Koodo/Mobile Klinik and pick one up ($10) or order from Amazon ($4.99).

[hairbag1]

@Billdmac 

you cancelled but there's no refunds here. You could mesage the Customer Support and ask for refund...but...

[hTideGnow]

HI @Billdmac 

Oh no, you gone elsewhere.  

SIM card purchase is non-refundable, but you can try to talk to PM agent.    please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437