12-23-2019 10:05 AM - edited 01-05-2022 08:40 AM
Hello
I'm signed up on NOV 15 when PM has promtontion of $10 off for 6 months on any $35+ plan.
I signed up for the $50 plan so assuming I will be paying $40 for the months from 2 - 7.
But not I payed 2 full months with $50 each and still seeing the payment for next cycle will be $50.
Does anyone know why the discount on my line isn't being applied ?
Or do I need to do anything online to get this discount on to my line ?
12-23-2019 08:03 PM
@geopublic wrote:@mpjassal Did you use a referral code when signing up?
@geopublic The referral code credit is showing in the screenshot that @mpjassal has displayed for us.
12-23-2019 01:20 PM
@mpjassal Did you use a referral code when signing up?
12-23-2019 10:26 AM
@mpjassal PM has not applied your credit. Message the moderators by clicking on the (?) At the bottom right of your screen and submit a ticket via Simon explaining your issue by typing in human or rep then follow the prompts to submit a service ticket. They will apply the $20 owed to you and the next $10 will be applied at renewal so you will owe $20.
12-23-2019 10:24 AM - edited 12-23-2019 10:28 AM
@mpjassal if you met all the requirements of the promo then there should have been a line item similar to the referral credit. But I don't see it.
It is probably worth contacting mods and asking them to investigate. Use the green question mark on bottom of screen.
Edit here is a link to the promo:
12-23-2019 10:16 AM
@mimmo wrote:Can you show a screenshot of your payment history?
12-23-2019 10:16 AM - edited 12-23-2019 10:18 AM
@mpjassal it's normal to show the amount owing as full price. You will get a $10 account credit as available funds 6 times which goes towards the 50$ plan total. This is why I asked for a screenshot of payment history page, it will show amount pretax charged on one line item to your cc, and any credits received.
12-23-2019 10:13 AM
@Triguy wrote:Did you switch/suspend or inactive your account ?
- The first credit will be applied to all eligible accounts within 30 days of activation. Remaining credits will be applied prior to each renewal date.
- You will also be able to see the credits you’ve received by logging in to Self-Serve.
- If you switch your rate plan, OR fall into a suspend or inactive state while on the promotion, you will no longer be eligible for this promotion.
Did you switch/suspend or inactive your account ?... NO
My plan still the same as it was actiaved, no changes with add/remove add-ons etc.
And my self-service shows next billing will of on JAN 15 for $50.
12-23-2019 10:12 AM
Can you show a screenshot of your payment history?
12-23-2019 10:08 AM
Did you switch/suspend or inactive your account ?