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Welcome to our New Community!

J_PM
Public Mobile
Public Mobile

Happy New Year Community, 

 

We are delighted to launch our newly redesigned Community. 

 

We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve highlighted a few of our favourites:

 

New Layout:

  • The modern interface makes it easy to ask a question to our Community and receive quick responses from a Community expert 
  • No desktop? No problem. We made this platform mobile friendly! Making it easy to search or post a question while your on the go.  

Boards & Forums

Announcements:

The Public Mobile team uses this board to feature new business updates and to keep our customers informed about new promotions and programs. 

Get Support:

Looking for help with your Public Mobile service? This is the place to post all support questions. Our Oracles and support members answer topics posted under this board.

The Lounge:

Just for fun. Want to share your interests, hobbies and anything that’s not related to phone-stuff? The Lounge is the place to be.  

 

Label your questions:   

  • Each question posted on the “Get Support” board will require a minimum of 1 label attached. Try to attach the label that fits best with your question.

 

Example: Why is my data not working, I changed my new plan to increase my data amount? Best label to attach: [Plans].


This will help keep all those great questions organized in our Community. 

 

Jade_S_3-1641313324003.png

 

If you’re searching for a specific topic, try clicking our labels filter to find exactly what you’re looking for.    

Jade_S_2-1641313294512.png

Private Messaging 

  • We’ve also refreshed the look and layout of the private messaging inbox. We’ve made it easy to find your threads and communicate with agents or staff. 
  • To access your private messaging inbox, click the envelope icon in the top right corner.
  • Conversations are now threaded! If you need to leave and return to a message at a later time, your thread will save exactly where you left off.  
 

Jade_S_1-1641313271194.png

 

For more information on Community visit these Help Article links:

 

How to send a private message 

 

How to ask a question 

 

Helpful Community tips

 

Like most new things, it will take some getting used to. Remember we have our Oracle and Public Mobile teams to assist with any questions you have. Let us know your thoughts & happy asking & supporting! 

 

-  Public Mobile Team 

 

 

163 REPLIES 163

softech
Mayor / Maire

Thanks @J_PM ..still testing it out.. the way it shows replies now is confusing. 

 

used to be the last replies always last..  now.. if there are 5 replies.. and if I replies on the 2nd reply (I am the 6th reply), it will jammed after the 2nd reply.. so the order is 1 , 2 , 6 , 3, 4, 5..  not sure if it is good

 

update.. ok.. maybe not..look good now.. maybe just a hiccup or a refresh is needed..thanks

 

z10user4
Mayor / Maire

@J_PM wrote:

Get Support:

Looking for help with your Public Mobile service? This is the place to post all support questions. Our Oracles and customer support members answer topics posted under this board.

Happy New Year @J_PM .

So this is a disturbing line. So it's only Oracles and staff that can answer questions? So that cuts out your entire crowd-sourced knowledge?

Edit: So I can. So good. Perhaps you could change that wording. It's misleading.

will13am
Oracle
Oracle

This new layout is going to take some getting used to.  It does seem to present a little better on a smaller screen.  At the end of the day, what really makes the community is the members.  

Well it looks like it is up and running.  A different look and some getting used to I am sure. A much simpler format for people to get help, no more having too find the correct subsection. Now just add easy as posting in the Get Help Section!!

 

What are the early impressions from the community in the new layout

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

I have a question with the replies.. 

 

if a thread already have 5 replies.. I clicked the reply on the 2nd one (I am the 6th reply then) , is that true that it will then display the order as 

1 , 2, 6, 3, 4, 5  ? 

 

this is what I am seeing 

 

update.. ok.. maybe not.. maybe just a hiccup or a refresh is needed..thanks

softech
Mayor / Maire

@J_PM ..and this is the end of the upgrade?  earlier you said it might go till Jan 7th..

ShawnC13
Oracle
Oracle

It does look better on mobile, the latest posts will be missed for sure and I am pretty sure that was brought up a few times in our testing of it.  I will have to see how the site performs with full activity rather than our small test bench we were playing with and it was easier to follow topics when it was a small sample

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

@z10user4, it is a customer support board so everyone here is a Customer Support Member.  New Terminology but it should work out.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

@ShawnC13 @z10user4 

 

We removed "customer" and kept "support member" (to avoid confusion) as we were referring to everyone on Community is a support member😀