Happy New Year Community,
We are delighted to launch our newly redesigned Community.
We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve highlighted a few of our favourites:
Boards & Forums
The Public Mobile team uses this board to feature new business updates and to keep our customers informed about new promotions and programs.
Looking for help with your Public Mobile service? This is the place to post all support questions. Our Oracles and support members answer topics posted under this board.
Just for fun. Want to share your interests, hobbies and anything that’s not related to phone-stuff? The Lounge is the place to be.
Label your questions:
Example: Why is my data not working, I changed my new plan to increase my data amount? Best label to attach: [Plans].
This will help keep all those great questions organized in our Community.
If you’re searching for a specific topic, try clicking our labels filter to find exactly what you’re looking for.
For more information on Community visit these Help Article links:
Like most new things, it will take some getting used to. Remember we have our Oracle and Public Mobile teams to assist with any questions you have. Let us know your thoughts & happy asking & supporting!
- Public Mobile Team
What Nezgar says next.
You will see statistics for
Total Page Views
Total Messages Read
Blog Articles Posted
Blog Comments Posted
Idea Comments Posted
Contest Entries Posted
Contest Comments Posted
Review Comments Posted
Total Board Views
Agreed! I am a new community member and I must say, I find the new layout much easier to use! It’s simpler and more convenient to use on a small screen. With the old layout, I had to use a laptop to view my usage because everything was so small. It’s so much easier. While it may take a bit to get used to, I think it’s a great step that Public Mobile made!!
OK not being able to search is not at all good. One of many whole points of the internet when it comes to text & forums is to be able to search for precisely what you want through yottabytes upon yottabytes of data. And the PM forum is just a nanofraction of the entire internet so they should be able to restore / fix that.
Lol....the lounge sucks a lemon now! It's filled with pm related post markers from being moved out of the lounge because so many pm related posts get moved in there you can't tell the difference between the two forums. Somewhere along the way we lost the ability to search for threads in the lounge and unlike before when active threads would remain on the first or second page cycling to the top when a new post was added to a thread now they just get buried deeper and deeper into the abyss.....never to see the light of day again. I used to update my threads at least once a week. I can't be bothered to scroll thru a hundred or more pages looking for my threads.
Only now I realized that the forums have been reduced & simplified to just 3 topics, with 2 to choose from for posting new things (1 for real-world issues using PM, 1 for everything else). I suppose that's a good thing, as many would not understand which topic to use, & hopefully that reduces the moving of posts. Also, I hope that "The Lounge" is no longer seen & treated as somewhat of a "backwater" forum for the occasional miscellaneous posts.
@hTideGnow- There is no other hand. Time and time again they roll out a bug-riddled system that seems to have not been tested and just throw it out to the customers in real time with real money and real service downtimes. That is not how to roll out systems. It's laughingly appalling.
Thanks, but I don't want a specific date, I want a specific transaction type for a date range. I've lived without it for this many years, I'll just hope they actually figure out it's a problem as some point. As an IT/Systems professional for over 30 years.. if I pushed out updates that were broken like this, I wouldn't have made it to over 30 years! 😉
Until the issue is fixed, there is a trick to make the filter work
when the filter is 90 days, ALL usage type, you click Next or jump pages , keep doing until it shows the day you want or 90 day (again, this is with ALL type)
Then once you hit the date you want or once 90 days is there, you filter back to the usage type you want, for example Talk, and you will see the Talk really showing 90 days or showing up to where you stopped earlier when it was all Usage type
Yes, I clicked the filter and tried all of the different date selections including custom for the start day of my plan until the current day for talk type transactions. All of the selections returned the same result, I just gave the 15 days as an example so that I could point out that the download has all of the transactions I was expecting to see. I have been wishing for a way to filter by data, text, talk etc. since I joined Public so it's going to be a welcome addition when they get it working. 🙂
May have already been mentioned but I'm not reading through the huge amount of replies.. Talk usage filter isn't working correctly, I'm only seeing one page of transactions for 15 days filter but using the download link I can see the missing ones. Also, showing the 100% consumed free one time give-away information under the Add-on usage is just not necessary in my opinion.
@fatfrog Clear your browser cache/cookies and use incognito/privacy mode or even another browser before retrying to submit a ticket or private message. Unfortunately, there's been more than the normal glitches since PM updated their self serve account yesterday, so you might need to be patient.
Here's the links to both (if you need them): https://widget.telus.tiia.ai/publicmobile/publicmobile.html
@fatfrog Give it one more chance, this time will work. Use this link to direct message PM Support:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
WHAT A NIGHTMARE !
no matter how many times i try to get help or submit a ticket, i just go in a loop, i can't submit a ticket and i am directed to send a private message and when i go to send a private message i am directed to back to my account page I HAVE TRIED EVERYTHING AND NOTHING WORKS ... i have not received credit for autopay or loyalty
can someone help ?
how can i contact support ? i just go in an endless loop and trying for half and hour or more !