Hey Community,
We are delighted to launch our newly redesigned Community.
We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve highlighted a few of our favourites:
New Layout:
- The modern interface makes it easy to ask a question to our Community and receive quick responses from a Community expert
- No desktop? No problem. We made this platform mobile friendly! Making it easy to search or post a question while your on the go.
Boards & Forums
Announcements:
The Public Mobile team uses this board to feature new business updates and to keep our customers informed about new promotions and programs.
Get Support:
Looking for help with your Public Mobile service? This is the place to post all support questions. Our Oracles and support members answer topics posted under this board.
The Lounge:
Just for fun. Want to share your interests, hobbies and anything that’s not related to phone-stuff? The Lounge is the place to be.
Label your questions:
- Each question posted on the “Get Support” board will require a minimum of 1 label attached. Try to attach the label that fits best with your question.
Example: Why is my data not working, I changed my new plan to increase my data amount? Best label to attach: [Plans].
This will help keep all those great questions organized in our Community.
If you’re searching for a specific topic, try clicking our labels filter to find exactly what you’re looking for.
Private Messaging
- We’ve also refreshed the look and layout of the private messaging inbox. We’ve made it easy to find your threads and communicate with agents or staff.
- To access your private messaging inbox, click the envelope icon in the top right corner.
- Conversations are now threaded! If you need to leave and return to a message at a later time, your thread will save exactly where you left off.
For more information on Community visit these Help Article links:
Like most new things, it will take some getting used to. Remember we have our Oracle and Public Mobile teams to assist with any questions you have. Let us know your thoughts & happy asking & supporting!
- Public Mobile Team
@SD08 wrote:Another useful change is the addition of an "In response to" link with each reply. So when members reply in a long thread without quoting or tagging anyone, we can still see the exact message to which they replied, by clicking the link.
It even works when people are talking to themselves. 😅
@SD08 I hadn't noticed this yet because the text is so subtle (lightish grey on a creamy background) but yes this was sorely needed!! So many would reply to a busy thread without quoting (especially if done after some time of the thread sitting dormant) and you'd have no idea whom they were saying "thanks" or "that worked" or whatever to. Love this change!
EDIT: partly testing the edit, but also wanted to say: the theme with this reply and my previous to @Nezgar is that more contrast is needed in someplaces, @J_PM. Out of curiosity, was any accessibility testing done prior to launch? I think some of these issues might/should have been identified during such a process.
Second edit, changed "many places" to "some places"--and also watching the timestamp for fun.
Another useful change is the addition of an "In response to" link with each reply. So when members reply in a long thread without quoting or tagging anyone, we can still see the exact message to which they replied, by clicking the link.
It even works when people are talking to themselves. 😅
@J_PM wrote:
As seen in your screenshot, please consider restoring the white background in the text composition box when posting or replying. Currently, it's very hard to differentiate the text editing box from the background. It also makes it hard to see the vertical grey line next to quoted text.
