01-04-2022 11:26 AM - edited 03-02-2023 08:39 AM
Hey Community,
We are delighted to launch our newly redesigned Community.
We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve highlighted a few of our favourites:
New Layout:
Boards & Forums
Announcements:
The Public Mobile team uses this board to feature new business updates and to keep our customers informed about new promotions and programs.
Get Support:
Looking for help with your Public Mobile service? This is the place to post all support questions. Our Oracles and support members answer topics posted under this board.
The Lounge:
Just for fun. Want to share your interests, hobbies and anything that’s not related to phone-stuff? The Lounge is the place to be.
Label your questions:
Example: Why is my data not working, I changed my new plan to increase my data amount? Best label to attach: [Plans].
This will help keep all those great questions organized in our Community.
If you’re searching for a specific topic, try clicking our labels filter to find exactly what you’re looking for.
Private Messaging
For more information on Community visit these Help Article links:
Like most new things, it will take some getting used to. Remember we have our Oracle and Public Mobile teams to assist with any questions you have. Let us know your thoughts & happy asking & supporting!
- Public Mobile Team
01-04-2022 02:40 PM - edited 01-04-2022 02:45 PM
So here's more goofy...the bell icon is visible on desktop...not on mobile. Tap the avatar on mobile and an extra item shows up...Messages. There's already an envelope for messages on the bar so why repeat it here. Make that drop down have Notifications instead and I could live without the bell on mobile.
Edit: Or the other way around...replace the envelope with the bell seeing as how the Messages is in the drop down.
01-04-2022 02:32 PM - edited 01-04-2022 02:33 PM
@Anonymous wrote:??? You can still click on the bell up top to get them. I don't like the loss of an Latest Posts link. Nor do I like not knowing who added a post to a thread like in the lounge without going in to the thread.
Agreed...also hard to track the latest posts/questions without having to go back to main Community page. Going to take longer than what I thought to get used to this new re-design..
edited for clarification..
01-04-2022 02:30 PM - edited 01-04-2022 02:31 PM
@Anonymous I missed the Latest Posts section too. I miss seeing someone start his/her "shift" of the day and answer 10 posts..from previous day.. within a minute...
01-04-2022 02:27 PM - edited 01-04-2022 02:33 PM
??? You can still click on the bell up top to get them. I don't like the loss of the Latest Posts link. Nor do I like not knowing who added a post to a thread like in the lounge without going in to the thread.
Edit: I like the return of the red number.
Edit again: I take that back...not on mobile. Jeez...they got french, help, pm and avatar. wth.
01-04-2022 02:26 PM
Wow, I'm not sure what to think about this new layout yet lol. It will take some time to get used to for sure.
First thing I don't like is how each post is displayed... Can we have the option to minimize the OP "previews" of every post? I prefer scrolling through a list of posts by title only. I think that looks cleaner?
01-04-2022 02:24 PM
While some improvements are good....navigation is a nightmare. Having to go to the landing page to get your notifications is a pain in the assets!!
01-04-2022 02:22 PM - edited 01-04-2022 02:25 PM
@SD08 wrote:Another useful change is the addition of an "In response to" link with each reply. So when members reply in a long thread without quoting or tagging anyone, we can still see the exact message to which they replied, by clicking the link.
It even works when people are talking to themselves. 😅
@SD08 I hadn't noticed this yet because the text is so subtle (lightish grey on a creamy background) but yes this was sorely needed!! So many would reply to a busy thread without quoting (especially if done after some time of the thread sitting dormant) and you'd have no idea whom they were saying "thanks" or "that worked" or whatever to. Love this change!
EDIT: partly testing the edit, but also wanted to say: the theme with this reply and my previous to @Nezgar is that more contrast is needed in someplaces, @J_PM. Out of curiosity, was any accessibility testing done prior to launch? I think some of these issues might/should have been identified during such a process.
Second edit, changed "many places" to "some places"--and also watching the timestamp for fun.
01-04-2022 02:20 PM
@Nezgar wrote:5 minutes in...... I don't like that the box when composing a message isn't a white background.. it's really hard to separate from the site background... The grey line next to quoted text is almost invisible with this colour scheme too.
@Nezgar agreed 100%, composing is not a great experience due to the lack of contrast--doubly so for quoted text, where the bar on the left is barely visible.
On the bright side, I LOVE that the reply is now inline!!! No more taking you away from the full thread context when replying. (I was forever having to use the little link that opened up a new tab with the full thread, in order to refer to things.)
01-04-2022 02:08 PM - edited 01-04-2022 02:16 PM
@darlicious There's an "edit" after clicking on the the little downwards arrow top right...haven't tested it yet.
Edit: might as well try the "edit function"...so normally after viewing a private message the the little dot disappears but for some reason that is no longer happening and it's becoming a little annoying...😐
01-04-2022 01:58 PM
Another useful change is the addition of an "In response to" link with each reply. So when members reply in a long thread without quoting or tagging anyone, we can still see the exact message to which they replied, by clicking the link.
It even works when people are talking to themselves. 😅
01-04-2022 01:56 PM
.....and how do you edit your reply?
01-04-2022 01:55 PM
@J_PM Agree with everyone that this change/makeover will take a bit of time to get used to but overall I like the much cleaner look to the Community web pages and thanks for a few more options for the avatars. The background colour could perhaps be much lighter?
Also not sure why the holiday gifts are still being advertised on the main page. I also see that old pricing for the 200MB data still appears as $10 when viewing on my phone.
01-04-2022 01:55 PM
Ok I don't understand why posts in Announcements don't come up in the discussions on the landing page?
01-04-2022 01:48 PM
Well I dont know what to say except that I don't like how replying is laid out or the tiny message box in private messages. As I said back in the summer when that same layout was briefly introduced I feel like I'm texting someone. When I have to send a private message I will have to write most of them off site and copy and paste them into private messaging.
is my reply box supposed to look like this? And I can't tell did I add a photo? Or why can't I add a photo?
01-04-2022 01:37 PM
Another improvement is on Private Message. Now, the replies are in thread mode ..so, it makes more sense now when you keep replying in PM
01-04-2022 01:29 PM
wow.. I like the Edited timestamp!!!
01-04-2022 01:18 PM
Indeed. Then those that edit their posts will be noticed. It would still be nice to show what was edited but at least we would all know that an edit happened.
That and the replied to indicator are great wishlist fulfillment's.
01-04-2022 01:15 PM
Thanks to PM for the refreshed community look. Well, this is an interesting layout that will take some getting used to. One good change I see is the addition of a different timestamp if posts have been edited. Hopefully, adjustments will be made as feedback rolls in.
01-04-2022 01:08 PM
@Nezgar : Double post? 🙂 Yes I agree. The quoted colour was important to the visually impaired. I had mentioned that earlier too. So the more that repeat this the better.
01-04-2022 01:04 PM - edited 01-04-2022 02:59 PM
Edit: oops double post indeed
01-04-2022 01:03 PM - edited 01-04-2022 01:43 PM
Happy New Year everyone!
I am a community newbie, and I am happy to activate my account just after the new updates!
I hope that I can be helpful for someone at least in here! 🙂
01-04-2022 01:03 PM
@J_PM wrote:
As seen in your screenshot, please consider restoring the white background in the text composition box when posting or replying. Currently, it's very hard to differentiate the text editing box from the background. It also makes it hard to see the vertical grey line next to quoted text.
01-04-2022 12:53 PM
5 minutes in...... I don't like that the box when composing a message isn't a white background.. it's really hard to separate from the site background... The grey line next to quoted text is almost invisible with this colour scheme too.
Are the various topic areas all gone? All i see are Announcements & Louge
Also the bravo's leaderboard is back on the homepage? Maybe that was not intentional.
Of course there will be hiccups with the changes, this is just the beginning of the ride. 🙂 Cheers!
01-04-2022 12:48 PM
Looks much better than before specially on mobile. Finally, I can mass delete some old PMs 🙂
One suggestion, buttons like Bravos and Reply are pretty large in a post compare to the default text size. I am hoping they can resize it to a bit smaller size once fully migrated.
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01-04-2022 12:43 PM
@J_PM Wow! What a overhaul, looks nice! 😁
01-04-2022 12:29 PM
Thanks @J_PM : One further semantic addition for that tiny bit of extra clarity as to who we are... perhaps add after support members "at large" and maybe "will reply" after that. I suggest changing answer to will reply. We don't technically have all the answers or _can_ answer everything.
Our Oracles and support members at large will reply to topics posted under this board.
And while we're both here...could you please direct your Oracles to keep threads about "phone-stuff" in the Phones & Hardware category. Thanks.
01-04-2022 12:11 PM
@softech wrote:Thanks @J_PM ..still testing it out.. the way it shows replies now is confusing.
used to be the last replies always last.. now.. if there are 5 replies.. and if I replies on the 2nd reply (I am the 6th reply), it will jammed after the 2nd reply.. so the order is 1 , 2 , 6 , 3, 4, 5.. not sure if it is good
update.. ok.. maybe not..look good now.. maybe just a hiccup or a refresh is needed..thanks
@softech, I experienced the same thing with my first reply it showed right under the post I was replying to but it was back in chronological order when I re-entered the thread.
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01-04-2022 12:09 PM
@ShawnC13 @Anonymous
We removed "customer" and kept "support member" (to avoid confusion) as we were referring to everyone on Community is a support member😀.
01-04-2022 12:05 PM
@Anonymous, it is a customer support board so everyone here is a Customer Support Member. New Terminology but it should work out.
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01-04-2022 12:02 PM
It does look better on mobile, the latest posts will be missed for sure and I am pretty sure that was brought up a few times in our testing of it. I will have to see how the site performs with full activity rather than our small test bench we were playing with and it was easier to follow topics when it was a small sample
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *