@ShawnC13 wrote:
@Messe wrote:
I would rather go somewhere else and pay more now that I'm being treated this way. WHAT A BUST!
I understand being mad about this decision but the above comment is what I don't understand and have read it many times in this thread. People are willing to pay more elsewhere (so financially hurt themselves more than just the rewards change) than to stay if the pricing and plan beats what they can find elsewhere?
You are speaking as a true defender / user of the $30+ plans where the impact of this change is small to minimal. A lot of users don't use 20+ GB of data or need a US roaming plan. They just need a little bit of data here and there. Your statement says, and confirms Public Mobile's new philosophy, that low usage customers don't have a right to reasonable pricing and don't belong here anymore.
Obviously can only speak for myself, but FWIW: Over the past year or so (essentially since they slapped the expiry date on data add-ons) I've put an effort in to make my Public Mobile plan work, hot-spotting at every opportunity to keep data usage to a minimum, not doing WhatsApp calls at opportune times because I was outside of WiFi range, etc. The only reason to do that was that, with $$ rewards, the price was right for what I got. As long as we had non-expiring data add-ons to dip into occasionally, it was perfect. When they took that flexibility away, it became ok-ish. Now it feels just overpriced for what I get on the plan, and the service model and QoS.
Public Mobile has, essentially, doubled my plan cost (what comes out of my bank account - I'd have to accumulate points for a year to get a plan cycle "free"). And, as additional insult, is refusing existing customers to switch to the $21/$19 plan. (yes, I tried, politely to upgrade, and was outright refused)
If I already pay more I might as well go a tiny step further ( = the cost of a coffee a month) and give myself more flexibility and convenience by getting considerably more data. It's PM's own fault that that money won't be going to them anymore.
I've also put several lines I help manage onto plans that are cheaper and offer more... average of $9.98/1.25GB/unlimited talk & text vs $15/ 0.25GB / 100 minutes out / unlimited in /unlimited text.... And yes, for those people, it can be compared directly: Where they use their phones most, Freedom even has the better network reliability than Public Mobile these days.
