03-06-2024 11:07 AM - last edited on 03-09-2024 12:32 PM by ShawnC13
Hey Community,
We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.
We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.
We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.
To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st.
We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.
To learn more about your move to Public Points, check out our FAQ here.
The Public Mobile Team
05-05-2024 01:56 PM
Catching up here. Will probably downgrade to the cheapest ($15?) plan, and leave once all the bonus data and voice over the years is used up. So that pathetic 150-day bonus is from this change lol? All in all, have to say thanks to the community and sorry for those who were let down. Any ongoing legal effort underway so far?
05-05-2024 01:18 PM
Hi everyone, so I am off to Superstore to change over to another provider. It has been great but Public Mobile just lost another customer due to the points program, the "we are so excited for you to join the new points" txt msg I just received pushed me over. Its all so sad because I thought this provider was just so amazing on its original idea and the old points program. I just checked and I signed up around 2019. Bye everyone!
05-05-2024 12:52 PM
So, they keep you longer and many people will simply not use it..
05-05-2024 12:41 PM
Public Mobile lost its way. Turning it self into generic low cost carrier with obscure points system.
Why there is only $15 bill credit available, not $10 or $5?
05-05-2024 12:39 PM - edited 05-05-2024 12:40 PM
On the bright side, now you can change provider at any time when they give any discount. I moved couple lines for now to Lucky and getting 50$ off for the first year (and 100$ on the other as both lines get), which will be equivalent to 5 years or more staying with PM. This is business, and think about yourself. Also downgraded remaining lines that I have on PM and just waiting for CCTS complaints resolution. So, PM from me will be getting at least $80 per month less but probably even more.
05-05-2024 09:55 AM
8 year customer. Got the text message. I feel so let down by this brand.
05-04-2024 09:04 PM
05-04-2024 08:06 PM
I have to agree with many other users that this change negatively impacted long-term customers. I was previously saving $6 per month (automaticly) and now am saving $2! This does not include the 10 points per year, but let's say $3 off per month, HALF of before and can only be redeemed after 15 points, manually. I am not impressed with this change and may no longer recommend PM every chance I get.
05-04-2024 07:44 PM - edited 05-04-2024 08:11 PM
hi @funpig1 you now know 🙂
you can check why you were missed with support agent. But check your email as well, they tried to pass on the need to you via email as well
if you think you were missed, ask agent. please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-04-2024 07:27 PM
Never received any text about reward switch bonus.
05-04-2024 06:14 PM
Any bonus points for being on auto pay with this new rewards system? I'm not seeing anything about that.
05-04-2024 05:27 PM
@RetiredGuy1 Yes, I have to agree the same .view was repeated many times since the beginning of this thread
05-04-2024 05:02 PM
Just got this text message as well. Funny they have time to stick it to me in a text message though they have yet to respond to my ccts complaint
They did however respond to ccts with an objection, which was denied by ccts.
Still not a peep from public to me. Nadda.
What a waste of time. Once I have time this summer....I'm ripping away all my lines and the 9 referrals.
Can't help but think that this was all done in purpose to eventually kill the brand.
05-04-2024 04:54 PM
@RetiredGuy1 unfortunately YES. The loyalty rewards are gone. Rewards system changes with any businesses are never advantageous to customers
The only small loyalty bonus is the 10 Anniversary points. It is no doubt not as good as the old loyalty points
05-04-2024 04:54 PM
I just received this text, and at this point it just feels like they're giving the knife a twist. It just seems so happy.
I get it, it's their business, and we are only the customers.
We agreed to the TOS and they made a promise to us, which they went back on because again,TOS.
So fine I get it, but do you really have to be so cheery about it?
This whole process is to me a perfect example of 'Platform Decay'
It goes by another name, but I'm sure that's considered NSFW.
In any event, I think we are at the stage of appeasing the shareholders and I'm guessing in a few more years, when they can no longer make the investors happy, that will be the end of Public Mobile, well, it was an adequate ride, nothing lasts forever.
05-04-2024 04:51 PM
Definitely, I need to pay $9 per month in this new reward system. I’m looking for another company’s product now.
05-04-2024 04:45 PM
@gweilo Loyalty rewards are gone and have been replaced by 10 points awarded on your anniversary date each year. So, for example, a 5+ year subscriber loses $60 a year ($5 each month) they used to get on the old program and now only get $10 a year (10 points) on the new program
05-04-2024 04:38 PM
So, you are saying the years of loyalty rewards that I have accumulated are gone and we are all starting from 0 with the new program?
SW
05-04-2024 04:31 PM
@gweilo Your loss will be loyalty (max $5) and $2 autopay, so going forward you will be paying $7+tax more each payment cycle. You'll earn 5% back in points for any new money added to your account and another 10 points ($10) annual loyalty points. Most customers on legacy rewards will lose $50+ each year vs the Points rewards.
I'm guessing you have 3 referrals based on the $10 mentioned which you will continue to earn and, for now, will be of equal value of 1 point = $1, except they will now be awarded in points and you will have to manually redeem any points value once you accumulate 15 points from the Rewards portal.
05-04-2024 04:19 PM
I really thought that Public Mobile was above forcing loyal clients into an undesirable “reward” system that only undercuts the consumer. Where I once had $9/month in accumulated rewards that I earned through years of loyalty and referrals I will keep almost none. The 240gb bonus does nothing for me as I can’t possibly use it within the 150 days allotted. I used to recommend public to my family and friends but if they don’t revert this change I will have no pleasant things to say about them anymore.
05-04-2024 04:19 PM - edited 05-04-2024 04:20 PM
@gweilo with account migrated to Public Points, you will always be charged the full account at renewal. Points will be added to your rewards account within 48 hours, 5% points and your friend referral points. You can redeem 15 points for $15 bill credit whenever you have enough points. I hope this addressed your question
05-04-2024 04:15 PM
Softect....its funny you did not address my first email concerning the increase of my monthly bill which would be $10+tax. My current bill shows an amount that does not include any point discounts, so please tell me what will my credit card be charged ?
An unhappy mistreated loyal customer.
SW
05-04-2024 04:04 PM
Being forced to new program far as I am concerned was done in a **bleep**ty matter. way it is now my referals and loyality rewards feel a waste. instead of giving us a bunch of reward points equal to our past rewards you gave us some free extra data for a few months. i never use more than a gb a month so that special thanks you was worthless. being forced to new system we should also gotten options to choose from the deal offer to new activations only deals like $21/ month ($19 3month) 3gb 4g speed which far better than one we still have for many years. so far we got shafted in many ways
05-04-2024 03:17 PM
@softech Well, I’ll certainly agree that if some folks have been waiting for over 2 YEARS then, yeah, thats pretty slow. No doubt the frustration is compounded by the fact that the PM business model is based on self-service yet all the tools desired by users are not in place.
05-04-2024 03:07 PM - edited 05-04-2024 07:07 PM
As a senior on a limited income with 3 PM accounts (1 for me, spouse, and landline), we have an accumulated 10 YEARS OF LOYALTY and I am outraged with this announcement. Unfortunately with the significant loss of phone booths, we had to add for emergencies only, 2 mobile phones to our monthly expenses. And now doctor’s offices and FI’s also play a large part for the need of a mobile number. As a loyal PM customer, I have enjoyed paying a discounted rate and have worked very hard convincing friends and family for referrals as they too were convinced that the Telus backed PM was great value and they too solicited for their referrals. I worked so hard only to have the rug pulled from under my feet! So disappointing!
The $15 plan, with rewards, was perfect for us. The 2 mobile phones are rarely used and will have to reduce that expense by dropping one line or finding a lower overall cost by moving all 3 lines. The $2x3 auto pay loss plus the $4+$3+$3 loyalty loss along with the accelerated loss of referrals has begun. I am enraged and can’t stay due to the losses ….. another betrayal. An immediate rewards loss/cost of $16 plus a month, that’s equal to 1 $15 plan.
My impression from the announcement regarding the switch to new PM points was supposed to be better. But after reviewing, it is NOT. What happened to grandfathering vs taking a money grab?
Public Mobile, are you thinking that your steadfast position will blow over and once the dust settles that your ex legacy rewards customers will remain? I don’t think so, as a lot will stay but once they find an alternative option that suit their needs and pocket books, they will leave. In hindsight I just wish I paid a low cost per month and no gimmicky referral rewards to be enticed to. My personal challenge is get out of the addictive referral PYRAMID GAME immediately (meaning no more referrals from me) and reduce my costs to meet my needs elsewhere even if it means having 3 different mobile company arrangements.
Your elimination of the loyalty rewards ALONE will cause a loss of LOYAL CUSTOMERS.
05-04-2024 03:02 PM - edited 05-04-2024 03:03 PM
@softech wrote:
@saturna wrote:It's clear that the 5 welcome points are just another bait and switch.
I "voluntarily" changed my account to points a week ago, after the last renewal with old rewards. Points balance: a big fat zero.
did you actually login to the My Rewars portal? https://myrewards.publicmobile.ca/
you have to login and check there once, (to accept the conditions), then you will see the 5 points within 48 hours
Really no need for insinuating that I'm stupid.
10 days in, properly logged into rewards portal in incognito mode, screen shot from today (and have still not redeemed anything):
05-04-2024 03:02 PM - edited 05-04-2024 03:03 PM
@RetiredGuy1 for subscribers in Public Points, they were never able to see the list or number of referrals. The only way to know is to wait for rewards point deposit time.
Again PM is aware of the demands for this and it is in their to-do list. It is not a secret things move slowly here, so we will have to wait
05-04-2024 02:59 PM
@softech Perhaps you could clarify. Is the issue of referrals not showing up directly related to the transition of Legacy to Points accounts only? If so, glitches are understandable. But, if this is something that has not been in place for some Points accounts that could be as old as 28 months now then thats something entirely different.
05-04-2024 02:57 PM
@softech wrote:Thanks, but no glasses needed for me. I see things clearly
As an Oracle, I have passed on the request to have referrals show up for Public Points subscribers as well like with the legacy rewards. PM has assured that it is on their to do list
Enjoy the corporate kool-aid! I'm sure having a consumer-friendly, properly and consistently working payment system is on that list too. And has been for at least a decade.
You know, I also keep a list. It doesn't mean that I have intentions to cross off every single item, some of them are conveniently sliding to the bottom as I add more valuable things to the top...
05-04-2024 02:49 PM
@marcnoel Yes, you, me, and countless thousands of others determined it was better to stay on the legacy rewards. That doesn’t change the fact that PM deemed our loyalty to be worth one point for every month we were with them up to the day before the announcement of the forced migration. Did the value of our loyalty change overnight? It shouldn’t have but PM obviously thought so with an insulting substitute of only 5 welcome points.