Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Chalupa_Batman]

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@eyes wrote:

After 2,774 REPLIES just may be they will take notice. But who knows ? 

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You have to realize that most of the 2774 posts are side chatter and have nothing to do with this thread. I'm guessing that there are less than 500 legit complaints in this thread. I hate to say it but this thread got way out of control. This should have been moderated from the beginning. Legit complaints stay, side chatter is moved to a different thread and be continued there for legitimacy of our concerns/complaints.

[Dunkman]

@Chalupa_Batman 

As with any data add on, your regular plan's data will be used first, then your data add on will be used.

So, in your situation, you will need to use up your plan's 50 GB first before the 240 GB bonus add on will kick in. 

That is why several legacy customers are complaining that they won't be able to use the bonus data add on because they rarely consume their regular data.  Especially for customers like yourself who are on higher data plans.  

[HALIMACS]

@Chalupa_Batman 

this was one of the largest drawbacks of the bonus data, that one’s own plan data gets used first before we even start dipping into that AND most people have more data than they generally use in a cycle.

Adding to that, they’ve only given 150 days to use it so they know full well many users will have much of it expire and not be used.

Such a well thought out idea.  Definitely customer focused … 🙄 

[Legacy_Rewards]

@Chalupa_Batman 

That is the way it is suppose to work. Use your plan data first.

[Chalupa_Batman]

Hey everyone.

I'm not particularly interesting in going through 2,773 of posts here to see if this has already been posted. But thought I'd share as I saw this moments ago trying to help another member. So if this has already been posted, my bad.

Take a look at this.

I have the 50GB plan. I have been given the 240GB data already. Here's the messed up part. Looking at my account, it has been using my plan data and not this bonus data. And if you look at this screenshot, this "Loyalty Bonus 240GB" hasn't been touched and I've lost 10 days already. 

This "Loyalty Bonus 240GB" won't even be used so their so called "gift" to it's loyal customers, is a moot point.

Can any Oracle shed some light on this and maybe share this with your handlers? 

[Dunkman]

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@mojorising wrote:

This is not going to be another dumping on Public post. LOL I've moved on.

The PC Mobile plan is very similar to my plan with Lucky Mobile, but with out 5G and US calling. I don't need those anyway. 25GB of data is more than enough. I'm waiting on a $5 referral credit for 10 months and once my brother moves 3 lines from Public to Lucky in May, I will receive an additional $5 off. So far I can't complain.

I'm not sure why this forum ID doesn't get deactivated when you port away to another provider, though.

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I believe that Lucky mobile plans do not have US roaming.  That might be a deal breaker for some customers. 

[Legacy_Rewards]

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@Aehmttw wrote:

Just going to leave this link here for koodo, I'm gonna drop by the store tomorrow and buy a sim card, then grab one of the new customer plans. Anyone else who might need these cheaper options should take a look. I seen a lot of people using the loyalty program to be able to afford the monthly charges so I hope this helps. I'm gonna grab the 35 dollar phone plan that matches with the PC plan I have now. 

https://www.koodomobile.com/en/rate-plans?INTCMP=KMNew_NavMenu_Shop_Plans

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I would think twice before moving over to Koodo. If you do not like losing your autopay and loyalty rewards then you are falling for the bait and switch from Koodo. After 4 months they raised their BF promo from $29 to $34. Koodo is more likely to raise their plan prices than Public Mobile. Rarely has Public Mobile increased their prices. Koodo support is still awful. You need to wait for a call back and it is hit or miss with those agents too. Don’t make an emotional decision. Make a logical decision.

[mojorising]

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@eyes wrote:

Let's not be hasty -------------Our accounts will be switched to the point system in. May - so let's enjoy and use up our Legacy reward discounts and see what develops  by then before deciding to close PM accounts or not.

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Yes, that is correct, you still have until May. In my case, my new month was going to start on March 9th and legacy rewards or not, they were not going to get another dime out of me. I found a plan that I liked elsewhere and grabbed it. As most of us know, these plans are here today, gone tomorrow.

And you can certainly wait for a reversal, but you have a better chance of being hit by lightning. They're not going to reverse anything.

[Public_Cust_17]

@IanP  this has pretty much been my point exactly!! I'm not losing anything significant if I leave and if for some unforeseen reason I decide to come back I could then even get a plan that I can't currently switch to!

[Shan_Bhai]

In the realm where cell signals dance,
Public Mobile took a chance.
A move unwise, a choice unclear,
Replacing what their users held dear.

Gone was the system loved by all,
Rewards that answered every call.
In its place, a points scheme arose,
Leaving customers with woes.

Loyalty, once a cherished flame,
Now smothered by a corporate aim.
Greed's shadow darkened every choice,
Ignoring loyal voices.

Discrimination reared its head,
As valued users felt misled.
Their loyalty, a currency scorned,
In favor of profits, it was mourned.

The management's move,a blunder made,
In the hearts of customers, it laid.
For in the quest for greater gain,
They forgot the ones who remain.

Oh, Public Mobile, hear the plea,
Restore what once made users free.
Bring back the system tried and true,
Before loyalty bids adieu.

[mojorising]

This is not going to be another dumping on Public post. LOL I've moved on.

The PC Mobile plan is very similar to my plan with Lucky Mobile, but with out 5G and US calling. I don't need those anyway. 25GB of data is more than enough. I'm waiting on a $5 referral credit for 10 months and once my brother moves 3 lines from Public to Lucky in May, I will receive an additional $5 off. So far I can't complain.

I'm not sure why this forum ID doesn't get deactivated when you port away to another provider, though.

[hTideGnow]

hi @eyes there is no chanhe to Community rewards., other than they are giving out points.  Any eligible community user can post and participate using an account that linked to My Account in good standing 

[Nelsaur2]

@J_PM 

What do you expect would happen when PM removes the program that promotes LOYALTY? This is a kick in the nuts for anyone who was still LOYAL to PM, if it wasn't already obvious.

¯\_(ツ)_/¯

[TrentJ4]

True - that’s a deal killer for travel, - hopefully PM will allow users that are being switched to go to the 4gb for $24 plan that’s only available for new customers.  I only have the $34 plan because 1gb wasn’t enough.

[LTD2023]

@OldGal   Same situation here. I totally agree with you. 

[Markaps]

@TrentJ4  No US roaming

[Handy1]

@TrentJ4  Thanks for sharing that’s certainly better  value then here offers 

[TrentJ4]

this looks good and plenty of data for most of us

 

 

[OldGal]

Agree!

I'm a senior who's been with my legacy acct since 2016.  That's about 80 or 90 months, btw. I loved the no fuss, always works, never have to log in, trustworthy system of paying in advance, no surprises or overages. I never use more than the 4 gigs of data, have unlimited wifi at home. I will not hang online to read forums (except this one time!) and the youngsters do a good job of that. Like many, people are getting fed up with the whole subscriptions, points, and redemption nonsense. I am phasing out of points with PC Financial and shopping at my local small grocer. Galen Weston is hated now for his disingenuous marketing in the name of profit hidden in points. PM will go the same way. It's as if big business doesn't have room, need, or tolerance, for people with small needs. All I need my phone for is dependable calls to fam and doctors offices (maybe 10 calls a month), and a tiny amt of data to check email or a map or store location when I'm driving. I don't want or need unlimited data and don't want to pay for everyone else's. I will never game or watch movies on a phone plan. I don't want to buy anything else. I bring my own phone. Public Mobile was the one reliable monthly bill I never sweated about. Why'd PM mess with that? Seniors are gone.

[Aehmttw]

Telus, Bell or Rogers, didn't check didn't care, just saw something cheaper. And since I could get the same plan I have now for cheaper, I did. It's like when I switched from Koodo to PC a few years ago when all the good plans were for new customers. 

Just leaving a link for anyone who wants or needs it. At the end of the day who cares what company or sub company you're paying, just matters how much. Cheers! 

[kb_mv]

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@golfball wrote:

It wasn't that. It said that people would get a point for each month, for example a two year customer would get 24 points on the switch over to the new rewards. I don't recall where it was written.

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@golfball It used to be on the points page but it was removed a day or two before this announcement.

[golfball]

It wasn't that. It said that customers would get a point for each month, for example a two year customer would get 24 points on the switch over to the new rewards. I don't recall where it was written.

[asiaminor2k]

Absolutely terrible deal for longtime loyal customers on the lower-cost plans ($10, $15, $20).

[RetiredGuy1]

Hi @Yanny1 

I see we’re essentially saying the samething! I was typing my post just after you posted so I didn’t see yours. Cheers

[MrKirby]

1st disappointed that you don’t grandfather us loyal and network distributors of your brand for the $1 off a month promotions. (Did us dirty)

2nd very  VERY upset with the fact that my courtesy 250gb expires.  I have a50gb plan and use maybe 5gb a month.  

at the very least the courtesy should be transferable. 

[RetiredGuy1]

Without any further communication from PM since the initial announcement, its unknown what “enhancements” are in store for the Points Program. There are 3 tweaks they could make where two are cost-neutral to PM and the other isn’t tied to rewards but would actually make more $ for them in the long run:

First, in May for all 1+ year subscribers, spread the 5% of plan price and $10 anniversary reward directly against each monthly bill. This application is like a discount that the old program used instead of like a rebate that the new one uses. Second (and to go with the first), make it automatic instead of the need to play “digital whack-a-mole”with Ever”annoying-and-incessant-use-of-6-digit-codes”Safe each month.

Third, remove the new activation only aspect of some plans and allow all plans to all customers. I’m no business tycoon but I’d rather receive lesser $ from a client than nothing at all by forcing them to leave and go to a competitor who offers a plan better suited to meet their needs.

[Public_Cust_17]

@HALIMACS  WOW, that's the first time I've ever been lucky enough to peek behind the curtain.. Once, years ago, I got a community reward but I didn't have a clue what I did to deserve it...interesting, Thanks!

[HALIMACS]

Yup @kb_mv , it's all @Sophia fault 😂, ....  along with the rest of us who decided being LOYAL to a company has it's benefits.

Gosh - were we ever fooled!

[Yanny1]

While I acknowledge the rationale behind introducing new programs to improve customer experience and offer greater flexibility, I must express my concerns about the transition. As a long-standing subscriber of Public Mobile, I have greatly appreciated the value provided by the old Rewards program, particularly its money-saving opportunities through loyalty rewards.

As an upstanding and loyal subscriber, the monthly savings and convenience offered by the old Rewards program have been a primary reason for my continued loyalty. Unlike other rewards programs with extensive point accumulation or redemption processes, the old Rewards program seamlessly rewarded subscribers with monthly bill credits, automatically reducing their bills.

This aspect of the old Rewards program not only offered tangible monetary benefits but also contributed to a hassle-free experience for subscribers like myself. The ability to enjoy monthly savings without the need to actively track or redeem rewards significantly influenced my decision to stay with Public Mobile.

While I appreciate the introduction of the Public Points program and the increased flexibility it provides, it's crucial to recognize that the automatic bill credits from the old Rewards program are unmatched. For subscribers valuing consistent and predictable savings, the retirement of the old Rewards program may lead to a loss of confidence and satisfaction with Public Mobile's offerings.

Therefore, I strongly urge the Public Mobile team to reconsider retiring the old Rewards program and allow subscribers to continue benefiting from monthly bill credits and the convenience they provide. By maintaining this aspect of the old Rewards program alongside the Public Points program, Public Mobile can ensure that subscribers receive the best of both worlds – financial savings and flexibility in reward options.

Thank you for considering my perspective. I remain hopeful that Public Mobile will prioritize the interests and preferences of its loyal subscribers as it evaluates its rewards program.

[HALIMACS]

It's the top 50%, top 25%, top 10%, top 5%, and top 1%.

Values are $1, $2, $5, $10 & $15 (soon to be replaced with points of equal value)

The Oracles get $20 (soon, points) every month.