Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Jrig]

 If the intention of the change is to help drive away your older loyal customers, then this is the way to go. This new rewards system is in no way a better deal. I was getting $7/m reward for long term customer and pre-auth payment on file - works out to $84 a year in rewards. The new rewards program will give me $$10 a year for loyalty plus 5% cash back which is approx. $2/m or $24 a year. So now will get $34 in savings a year instead of $84 in savings a year. Bad move. I hope Public Mobile rethinks this.

[Zahir_h]

This is nothing more then a cash grab from Telus. They are making it seem like they are doing us a favor.  We are not stupid, we can realize that this will end up costing each osnus more.  

They should have just been honest saying we need to charge more and can afford to keep this loyalty program in place.  At lease they're would have been honest transparent messaging to us.   Not that we would have liked the change, but the honestly would have been less of a blow vs their BS to make it seem like they are doing something good for us.   

File a complaint with CCTS and port out.. let your money do the talking... CCTS will still side with Telus for this, but they will be passed on fees for having a case opened against them.  If enough people do this, their may be a minimal hope they decide to backtrack on this scummy move.  It's unlikely but at lease it will cost Telus to lose is as customers financially by filing a complaint.     Play stupid games, win stupid prizes 

[Salvo1]

Anyone been on Lucky mobile ? Anybody have any feedback on that 

[ily]

Translation: "All customers on the old reward program will see their monthly bill go up $4 to $7. To appease our PR department, we're throwing in extra data with tight restrictions."

This is ridiculous! PM please reconsider or you're end up losing a good portion of your loyal customers, and their referrals. @J_PM 

[jimbobs2023]

PM Team.

This doesn't seem like a very customer friendly change.  If you do go ahead with this, I'll certainly be re-evaluating my account with Public Mobile in the knowledge that there are competitive alternatives available.  Your "compensation package" of time limited data blocks also appears ridiculous.  What good is a time limited, large data block to a customer who uses very little data in a billing period? At the very least, make it a time unlimited data block or, for example, an account credit.  If you remove the auto-pay credit, why would I bother to keep auto-paying?  Instead, I'll move to alternative payment method that I suspect will cost you more. 

This is really disappointing.

[Salvo1]

I'm paying $28.25 a month now and it will go up to $38.42 that's crazy then I get $15 off after 9 months lol 🤣

[Handy1]

Good thing they just came out with the 9-8-8 services so we can all deal with the finical blow we going to take 

[Salvo1]

So I have to wait 9 months to get $15 lol 🤣

[golfball]

Currently on the $15 plan with a scheduled plan change to the $34 US/Can. So I guess because my plan renewal is a few days too late I lose out on 235GB of bonus data.

[hairbag1]

Seems like many PM customers are p/o'd...BUT...so far today, there's been at least 2 new questions in the Forum from new customers wanting to port in from elsewhere. We have to recognize that PM still provided good value...even w/o traditional Rewards.

[Maclava]

Well, we shouldn’t be surprised, we’re dealing with telus now, one of the most irresponsible companies in existence

[hTideGnow]

HI @golfball 

what plan do you have?

[Handy1]

Hahahahahaaha 5GB LOL what a joke 

[golfball]

I finally got an email about this. This bonus data is pretty much useless to me.

 

[softech]

@Salvo1 

with the reward system change, you would be paying $102 in full on renewal, but you will get 5.1 points back, (= $5.1)  Collect to 15 points and you can redeem for a credit of $15 which can be used towards renewal after the redemption.

[Salvo1]

I have 60g  for 3 months 

90/ days  $102 

With discounts 

 paying $ 75  

What happens to my plan ? 

[Stelawrat]

Your overall calculations are correct, but the monthly impact will be greater because, with the new system, you are only credited with the 10 points once per year, on your anniversary date. 

Under the new plan: $1.70 + $3.00 = $4.70 

The difference is $4.30 per month, or $51.60 per year, reduced by the one time redemption of $10.00 on your anniversary date, IF you're still with PM when that date rolls around... otherwise that amount is a total loss. 

There is the added caveat that you have to log into your account to redeem your points & there can be a delay of up to 48 hours for earned points to appear in your account. 

[hTideGnow]

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@BeeBeeb wrote:

Theres literally no point in us staying anymore, is there?

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HI @BeeBeeb 

actually quite the opposite.  There's literally POINTS to stay. Public Points  🤣😅😄

[BeeBeeb]

PM could at least be honest about this, instead of trying to paint it as though its a GOOD thing for us. We're not stupid. Insulting. 

[hTideGnow]

HI @kb_mv 

I think there is no point to argue why PM package it as a better thing  All businesses have a marketing team. They can give you something and tell you "sorry, this is not as good cos we cannot afford to keep giving free services "   LoL

[hTideGnow]

HI @Godzillaz 

yes, my Starbucks, McDonald's and Tim's points all will expire after so many months. I think this is life we need to acccept

But given they just made this huge move, you probably have peace of mind of another 2 years, or until Telus' financial got another hit like last summer

[Godzillaz]

Points are not going away but chances are they are about to get alot worse

Step 1 - migrate all to points since its "better"

Step 2 - (already announced) launch "enhanced" point systems

Step 3 - make sure to expire any outstanding points

[kb_mv]

@J_PM Well this is going over well, but I'm guessing you knew this would happen. I know you are just doing your job but selling this as a benefit to the old rewards plan members was a mistake. It doesn't take a genius to instantly see the harm it is doing to me. Why not fess up and be straight about it. For business/fiscal  reasons you have no choice but to migrate everyone to the new points platform. People would still be upset but at least you would be honest about the reason instead of selling me on the idea that you are doing me a favour. You had me and my 2 accounts locked in because of the legacy rewards. Now, I'll revert to what I used to do (and was the reason I came to PM), plan and provider hop to get the best deal. With the loss of the legacy rewards all the other providers are now within the same range. 

[Stelawrat]

That's my understanding as well, so looks like you're good to go for another 5+ years! 😳

[teatime_54321]

Your monthly refer-a-friend are 1:1 in points. Your loyalty and auto-pay subscription are replaced with points that are 5% of your plan value.

Interesting to note that in your situation, even with the most expensive Public Mobile plan available in Ontario, you will not be able to get the equivalent to your current legacy reward discounts in points.

Your legacy rewards in points would be 4 + 2 + 1 = 7 points per month.

Assuming the most expensive $55/month plan:

• 5% of your plan in points. $55 * 0.05 = 2.75 points
• 10 points every 12 months.  10 points / 12 months = 0.83 points
• 1 : 1 friend referral. 1 friend = $1/month = 1 point
• Total = 4.58 points monthly

Compared to your legacy rewards the switch to the points system is an effective $2.42 monthly increase. Worse is you need to redeem every 15 points instead of automatic deduction. 

[Dunkman]

@GrumpyDad 

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@GrumpyDad wrote:

So all your old monthly referral credits go away and reset to zero, or they are gong to start you with equivalent points?  

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Rewards

Loyalty- $4.00

Subscription- $2.00

Refer-a-Friend- $1.00

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In the new points system, there are no autopay/subscription rewards ($2/month) or monthly loyalty rewards (ie. $4/month).  Your refer a friend rewards will stay the same.  1 point/month.  

You will get 5% back in points with your plan cost and each anniversary year (date when you sign up), you will get 10 loyalty points. 

Every 15 points can be cashed out as bill credit of $15. 

[GrumpyDad]

So all your old monthly referral credits go away and reset to zero, or they are gong to start you with equivalent points?  

---

Rewards

Loyalty- $4.00

Subscription- $2.00

Refer-a-Friend- $1.00

[BeeBeeb]

I literally only switched from Koodo for this rewards system, and I will be going right back to them. At least they offer customer service. 

[mikasik2]

Anyone else have to do 2fa everytime they login?  This is so tedious, and is just an extra step to redeeming the more flexible rewards

[Stelawrat]

Judging from this info, I don't think there are any automatic redemption features for any transactions at all, not just the one you're suggesting. Redeeming points for any type of transaction involves logging into your account to do so... As customers, we are effectively taking over an administrative function that was previously provided by PM.

Moving to Public Points | Help Article | Public Mobile