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Until January 1 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

Alan_K
Deputy Mayor / Adjoint au Maire

*This offer has been extended to January 1, 2019.

 

*This offer is online-only.

*Online SIM delivery may be longer than usual until Canada Post rotating strike has ended. For the time being, we recommend you pick up a SIM by visiting one of our retail partners. To find your nearest participating retail partner, click here.

 

Hey Community,

 

From November 15th, 2018 until January 1st, 2019, you and your friend can each get a $25 credit when you refer them to Public Mobile and they activate online.

 

Get the full scoop below.

 

Taking advantage of this promo is easy. Just follow these steps:

As a Public Mobile customer you need to:

  1. Be a good pal and refer a friend to Public Mobile.
  2. Tell your friend that they need to successfully activate online on a 30 or 90-day plan during the promotional period and include you as their referrer in order to be eligible for the promotion.
  3. The one-time $25 credit will be applied to your Self-Serve account within 72 hours of your friend’s online activation. In addition, you will continue to be eligible for the $1 referral credit off your monthly bill for as long as your friend stays with Public Mobile.

 

Your friend will need to:

  1. Activate a Public Mobile SIM card online on any 30 or 90-day plan at activate.publicmobile.ca.
  2. Enter your active Public Mobile phone number on the referral page during the activation process. Be sure they enter your number and not their own so you get credit for the referral.
  3. The one-time $25 credit will be applied to their Self-Serve account within 72 hours of activation.

 

FAQs and terms and conditions are below. Happy referring!

 

-Public Mobile Community team

 

FAQs:

Spoiler

Refer a Friend Promotion FAQs

  1. If I am referred and then I refer a friend or family member am I eligible for both sender and receiver rewards?
    Yes, you are. This means that you would receive one $25 credit for being referred. Then, after activating with Public Mobile, you are eligible to take part in this promotion as a referral sender and earn $25 Refer-a-Friend credits during the promotional period. Learn more here.
  2. I am a Legacy customer. Am I eligible for these rewards?
    Legacy customers are not eligible for rewards. However, Legacy customers’ referrals are eligible for this offer, and can receive a one-time $25 account credit.
    To learn more about Reward eligibility and Rewards,visit publicmobile.ca/rewardrules . If you would like to take advantage of this promotional offer, our support team can help you switch your plan to one that is currently available.
  3. As the referral receiver, am I eligible for the ongoing $10 Refer a Friend Reward credit, as well as this $25 Refer a Friend credit?
    No, these credits are not stackable. Instead, you will receive a total of $25 via an account credit, rather than the ongoing $10 Refer-a-Friend Reward credit.
  4. When does this promotion end?
    This promotion will end January 1, 2019 11:59PM ET.

    Terms and Conditions

    Referral sender (current Public Mobile customer)

    • All existing Refer a Friend eligibility requirements and rules apply. To learn more, visit publicmobile.ca/rewardrules.
    • While Legacy customers are not eligible for Public Mobile Refer a Friend rewards, Legacy customers’ referrals are eligible for this offer, and can receive a one-time $25 account credit.
    • You and your referee have to accept these terms to participate in the program.
    • You can only refer individuals with whom you have a personal or family relationship to ensure compliance with Canada's anti-spam legislation.  
    • You can’t refer yourself or an existing Public Mobile customer.
    • TELUS team members, contractors, sales representatives acting on TELUS's behalf and associates at retail locations who receive special pricing are excluded from this promotion.

    Referral receiver (your friend)

    • Must activate on a 30 or 90-day plan with Public Mobile.
    • You must input the referral information (referrer’s Public Mobile phone number) during your activation.
    • You and your referrer have to accept these terms to participate in the program.
    • After activating with Public Mobile, you are eligible to take part in this promotion as a referral sender.

    OTHER

    TELUS assumes no responsibility for lost, delayed, damaged or misdirected referrals or communications or for any failure of the website, for any problems or technical malfunction of any computer online systems, servers, access providers, computer equipment, software, failure of any e-mail or referral to be received by TELUS on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof including any injury or damage to your (or any other person's) computer related to or resulting from this program. TELUS reserves the right, at its sole discretion, to change, cancel or suspend this program should a virus, bug or other cause beyond the reasonable control of TELUS, corrupt the security or proper administration of the program or for any other reason. Referrals are subject to verification and will be declared invalid if they are illegible, unintelligible, falsified, altered or tampered with or unlawful in any way. Referrals submitted by unauthorized means will be disqualified. In the event that it has been determined that a referral has been made in a manner not sanctioned by these terms, you and all of you referrals will be disqualified from this program and any referral credits that have been awarded will be deducted. You agree to abide by the terms of this program and the decisions of the TELUS team, which are final. This program is subject to all applicable laws and regulations.

    TELUS may end the promotion or change any of the terms at any time, without notice and without obligation to award any promotion.


    PRIVACY

    Your privacy is important to TELUS. We have a long-standing policy of protecting the privacy of our customers in all of our business operations. Please visit telus.com/privacy for more information on the principles that govern the collection, use and disclosure of personal information. These principles reflect our continuing commitment to protecting our customers' privacy.

 

343 REPLIES 343

srlawren
Retired Oracle / Oracle Retraité

@will13am I'm going to just say that our approaches differ greatly, and I'm going to step away from the conversation since I don't think either of us will convince the other of our point of view.  I hope you have a lovely evening 🙂  Cheers!


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.


@srlawren wrote:

@will13am I'm going to just say that our approaches differ greatly, and I'm going to step away from the conversation since I don't think either of us will convince the other of our point of view.  I hope you have a lovely evening 🙂  Cheers!


Let's agree to disagree on this one.  Smiley Happy

6500K
Model Citizen / Citoyen Modèle

Thank you for another great special!  Now I can get my son a PM plan so I can call him for his whereabouts hahaha.

 

On another note, I read this thread and thought that everyone had good points.  My two cents: better 2-3 days wait times here than the big companies.  Having had many support calls for their services I always felt that I had to get through so many layers of support groups to get something done.  At least here, I feel that someone who can actually do something will be looking at my issues.  This is a huge difference in my opinion.  That's why I will always encourage anyone who wants to switch providers to come over to PM.

 

By the way, I can't even count the number of calls I had with Bell and Rogers and also heard from friends that were way longer than 2-3 days to get issues resolved.  I know this may be opening a can of worms but it's good to get things out in the open.  Solutions cannot happen it things are not said.

szymon247
Model Citizen / Citoyen Modèle

I think the larger problem than the timing is the severe understaffing at support and inefficient issue tracking processes. Judging by the posts the wait times have not been reasonable for more than a few months now, even in the absence of (regular) promos. I feel like there was some cut or otherwise decrease to support performance that is clearly very far from the level at which it should be, even with the current amount of users and when things are fairly stable. I think a situation where users request that the network doesn't do a regular promo due to the support being then even more unavailable is quite telling.

mcs11
Model Citizen / Citoyen Modèle

@popping wrote:

I am not taking side on this arguments.

 

We don't know the percentage of subscribers who have issue with PM.  We all hear about the issues reported on this forum.  But I am sure that there are lots of happy subscribers who do not have any service issues.

 

For me, I will continue to refer my friends and family to PM with my hand-on approach.  I prepare them what will happen with the PM DIY service.  I am telling them to expect 2 - 3 days of no service if problem comes up.  I deserve to earn the referral reward for my before and after activation support to my friends and family.  I believe that a well informed subscriber is a happy subscriber.  My friends and family expect the 2 - 3 days before activation.  I am here for them when they have problem with PM service just like my contributions to this community.

 

Telus raised the stock dividend recently.  Telus is making money.  It is up to them to decide whether the moderator long wait time is hurting the PM brand or not.  All we can do is to remind them about the long wait time.


@popping Totally agree that as long as family & friends are warned of potential wait times if they run into issues that cannot be solved via the community, I am comfortable referring them to Public Mobile. I've been a member now for about 6 weeks and I've found that the knowledge here is extensive and can often be resolved before moderators need to be contacted. Thanks to those of you who are able to logon every day and help out those struggling to get their service up and running.

JenPM
Good Citizen / Bon Citoyen

Thanks Alan! I referred a friend and he activated on November 12th, do you know if I will be able to to receive the $25 credit? 

Please advise and thanks! 

@JenPM  no not eligable 

 


@JenPM wrote:

Thanks Alan! I referred a friend and he activated on November 12th, do you know if I will be able to to receive the $25 credit? 

Please advise and thanks! 


 


@6500K wrote:

Thank you for another great special!  Now I can get my son a PM plan so I can call him for his whereabouts hahaha.

 

On another note, I read this thread and thought that everyone had good points.  My two cents: better 2-3 days wait times here than the big companies.  Having had many support calls for their services I always felt that I had to get through so many layers of support groups to get something done.  At least here, I feel that someone who can actually do something will be looking at my issues.  This is a huge difference in my opinion.  That's why I will always encourage anyone who wants to switch providers to come over to PM.

 

By the way, I can't even count the number of calls I had with Bell and Rogers and also heard from friends that were way longer than 2-3 days to get issues resolved.  I know this may be opening a can of worms but it's good to get things out in the open.  Solutions cannot happen it things are not said.


I have been a Rogers internet and cable TV customer forever.  I consider myself to be pretty knowledgeable on how to work with their customer service.  When I need to contact them for anything, I allocate a two hour window for making the call and I expect a second and possibly third interaction before I am satisfied with the solution.  It is deceptive that immediately upon calling the toll free number, a bot starts talking to you.  That's not the solution but rather the beginning of a journey without a road map and timeline.  

dna2016
Deputy Mayor / Adjoint au Maire

Really nice promo, time to start referring again Smiley LOL

zmh1175
Great Citizen / Super Citoyen

This is fake AD. At least I didnt get my reward after refered a friend.