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UPDATED: Public Mobile response to COVID-19

Alan_K
Deputy Mayor / Adjoint au Maire

Update as of May 1, 2020: This offer (US Roaming Credit Back) is now expired.

 

Update as of March 31, 2020: As of April 1st, online SIM purchases will no longer be discounted and will return to their regular price of $10. 

 

Update as of March 26, 2020: The $5 discount for online SIM purchases will only be available on purchases through publicmobile.ca. Please note that Amazon deliveries may be significantly delayed due to COVID-19. Make sure to check your estimated delivery date before ordering through Amazon.

 

Hey Community,

 

At Public Mobile, the health and safety of our customers, team members, and partners are paramount to us. That’s why, with COVID-19 concerns top of mind and rising uncertainty surrounding the extent of disruptions to day-to-day activities for our customers, we will be committing to make it stress-free to stay connected with friends & family. How are we doing that?

 

US Roaming credit-back

Public Mobile will be crediting back the full cost of US Roaming Add-Ons as account credits.

  • Eligible customers: Customers who have purchased and used any US Roaming Add-On from March 13 to April 30th, 2020. Note that usage of a US Roaming Add-On is mandatory.
  • Account credit will be applied to accounts within 7 business days of usage, beginning March 23. No action is required. Customers will receive a SMS when credit is applied.

 

$5 off SIM card when you buy online

During this challenging period, we want to ensure that our customers are staying as safe as possible and purchasing SIM cards online, if you need to. 

  • For a limited time starting from March 20th, get $5 off when purchasing a SIM card online from us via Amazon or Publicmobile.ca.
  • No promo code necessary.

 

Any changes or updates to these items will be shared on this page. We encourage you to view further details on what we’re doing to help keep you safe and connected by visiting this help article for more information.

 

We thank you for being a Public Mobile customer, and hope that this helps make things easier during this difficult time. 

 

Thanks,

-Public Mobile Community Team

 

296 REPLIES 296

@zblackma That isn't actually the case about all forms of help being expired. Those in financial difficulty should feel free to contact a moderator.

Bobo75
Good Citizen / Bon Citoyen

Most mobile companies are 

Bobo75
Good Citizen / Bon Citoyen

I agree tottsly

zblackma
Deputy Mayor / Adjoint au Maire

Thanks for pointing that out @computergeek541 what I meant to say was that all of the other announced forms of Public Mobile help, excluding the 1/2 price $15 one gig of data were now expired.

hxj
Great Neighbour / Super Voisin

I bought US Roaming Adds-on at $15 on Apr 25, 2020, but why didn't received this credit-back?

@hxj 


@hxj wrote:

I bought US Roaming Adds-on at $15 on Apr 25, 2020, but why didn't received this credit-back?


If you bought it on April 25 and used it the US Roaming add on before May 1, you should receive the credit back.  

 

Than you might need to contact moderator to get this issue fixed.  

To contact moderator via 2 methods:

  1. Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hxj
Great Neighbour / Super Voisin

@Dunkman 

Thank you very much🙏