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Good Citizen / Bon Citoyen

Re: [Fix in Progress] System issue expired select customers' services

Still cant send text or make phone calls .
Good Citizen / Bon Citoyen

Re: [Fix in Progress] System issue expired select customers' services

So, my service has been restored, but it says that I owe $27 in order "for your plan cycle to restart."

 

This is the first I've heard about having to pay $27 in order to restart a cycle that I was never even informed was coming to an end.

 

What's with the $27 payment? Could someone please offer me an explanation?

 

Great Neighbour / Super Voisin

Re: [Fix in Progress] System issue expired select customers' services

I paid twice because i needed my phone but just checked my account again and it seems like they reimbursed me. I have a balance ewual to my next payment. Check your account and look into payment history as well

Good Citizen / Bon Citoyen

Re: [Fix in Progress] System issue expired select customers' services

@Iwonka40 

I see what you're saying. Seems they debited me then credited me the same amount. 

 

Did you also receive a statement that you owe $27.00?

Good Citizen / Bon Citoyen

Re: [Fix in Progress] System issue expired select customers' services

It is fixed for me. I am on the $25 1GB plan but there is promotion for 5 dollars for 1 GB more. I never asked for it. 

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Great Neighbour / Super Voisin

Re: [Fix in Progress] System issue expired select customers' services

My plan is $25.00 and yes it was showing that I owe it. Now its showing a balance owing 0 and account balance $25.00 meaning the money is in my account for next payment.

Good Citizen / Bon Citoyen

Re: [Fix in Progress] System issue expired select customers' services

@Iwonka40 

Okay, thanks, that's reassuring. 

Good Citizen / Bon Citoyen

Re: System issue expired select customers' services


@Johnmichael2u wrote:

I hope so. Public Mobile is my only contact phone and I am disabled. 

Thank you


Your phone should still work for emergency 911 service.

Great Neighbour / Super Voisin

Re: [Fix in Progress] System issue expired select customers' services

I actually paid today to make my phone work again, even though my account is supposed to be renewed later this month. Will I be receiving my money back or what will happen. I do not want to have to pay twice..........

Great Neighbour / Super Voisin

Re: [Fix in Progress] System issue expired select customers' services

Were you able to contact the link that was provided?  Let me know.  I was also going to do the same thing but thankfully hesitated...I feel so badly for you.  Let us know how things work out.