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Great Neighbour / Super Voisin

Re: [Fix in Progress] System issue expired select customers' services

PLEASE FIX ISSUE ASAP- THANK YOU

Mayor / Maire

Re: !!! No mention about change of plan after service is back


@Denis3 wrote:

Hello,

I am a public mobile customer since 2012, my plan was 45 $ for 30 days for 1 GB,etc ... - till May 7 , 2019 . Lately I changed my plan on public mobile internet site for another : 40 $ for 4.5 GB data , etc.. , on May  2019 it should come into force, I have proof for that. Now the service is back but when I enter my account space there is no any mention about change of plan in May : 40 $ for 4.5 GB data , etc.. , on May   2019 it should come into force, and situation is unacceptible, and it seems very strange , at least.

I would like to see today that there is a change in plan in my account in May : 40 $ for 4.5 GB data , etc.. , on May , 2019 it should come into force.

So I need immediate assistance of Public Mobile and Telus management and directory to get everything fixed today . 

And @meaalberts you need to reach the moderator here..  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem they will help you. Waiting time is few hours to 2 days.

Great Neighbour / Super Voisin

Re: !!! No mention about change of plan after service is back

Thanks - situation is completely unexceptable.  My plan does not expire until the 4th of May.  Really unhappy about this situation.  Smiley Sad

Great Neighbour / Super Voisin

Re: [Fix in Progress] System issue expired select customers' services

Hello. I made a payment to my account on April 20th. Today my phone was disconnected. Made another payment because i need the phone. Will my account be reimbursed?

Great Neighbour / Super Voisin

Re: [Fix in Progress] System issue expired select customers' services

Apparently its their system error.  Hopefully it will come back on shortly.  There will probably be no reimbursement.  My payment is not due until May 3rd or 4th.  

Great Neighbour / Super Voisin

Re: [Fix in Progress] System issue // PM - TELUS needs to issue good will $$$ credits to folks

And while you are looking into this - try hiring some quality IT people , so that this does not happen again ..

AND - It would be nice if their domicile was Canada . 

Mayor / Maire

Re: [Fix in Progress] System issue expired select customers' services


@Iwonka40 wrote:

Hello. I made a payment to my account on April 20th. Today my phone was disconnected. Made another payment because i need the phone. Will my account be reimbursed?


Ask the moderator here..  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Highlighted
Great Neighbour / Super Voisin

Re: [Fix in Progress] System issue expired select customers' services

But what about the additional payments I had to make. I had paid on April 15 for the next month and my husband paid YESTERDAY to renew. Both of us now had to pay AGAIN to have our service back! I don't want a credit, I want my money back until my next payment is due next month. I was highly inconvenienced as I depend on my phone for work. 

Good Citizen / Bon Citoyen

Re: [Fix in Progress] System issue expired select customers' services

I have the same problem. 

Good Citizen / Bon Citoyen

Re: [Fix in Progress] System issue expired select customers' services

@Alan_K. This message would have been appreciated as soon as the problem was identified. I found this out around 8 am and never received and answrr from a moderator even it would have been an automated message. 

I had to spend 48$ in payment card to reactivate my service with a new date of renewal. I don't know the impact of my action on my account since I had to reactivate my account because I need my phone for work. This phone is not for recreational purposes.

I hope to get a full refund for the amount I had to add today and also a compensation for the problem I encountered all day long.

Finally a real answer from a modetator