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Town Hero / Héro de la Ville

Re: [RESOLVED] System issue expired select customers' services


@Osrwu wrote:

Hi there, my account was active yesterday but is not active today. What should I do to get my account looked at?


In your account is it still showing as active?

 

If it is and it looks good, perhaps contact a moderator at:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

No, it says my plan has expired. I will contact a mod though and see what I can do. Thanks

Mayor / Maire

Re: [RESOLVED] System issue expired select customers' services


@Osrwu wrote:

No, it says my plan has expired. I will contact a mod though and see what I can do. Thanks


Do you have autopay set up?

Do you have enough in your Available Funds to cover your plan cost?

Do you have a credit card registered on file?

 

You can do manual payments from that credit card. You can enter vouchers in to make payments as well. Lots of options to re-enable the service.

Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

Mine is still not working and I dm but no reply since yesterday

Tags (1)
Mayor / Maire

Re: [RESOLVED] System issue expired select customers' services

Glad to hear this has been fixed.

Deputy Mayor / Adjoint au Maire

Re: [RESOLVED] System issue expired select customers' services

Wonderful to see that this issue has been resolved. However, as @z10user4 noted, based on the flood of messages over the past 24 hours, it would have been helpful to post a short announcement that moderators are aware of the issue and it is being investigated.

 

Can we assume that the other issue regarding text messages sent that payment will be deducted on April 11th was also done in error and has been resolved? @Bryan_N ?

Good Citizen / Bon Citoyen

Re: [RESOLVED] System issue expired select customers' services

Mine still showed plan expired and autopay didn't go through. I already contact mod but no reply

Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

moi mon service est toujours interrompu. quesque je devrai faire?

Good Citizen / Bon Citoyen

Re: [RESOLVED] System issue expired select customers' services

My account was affected...it is now active...but service has not been restored. Can you elaborate on what you mean by "Our technical team has investigated the issue and enabled service to resume for those affected"....because my service hasn't resumed, and 3 moderators haven't solved it in 24 hours.

Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

Still have no service, not fixed yet