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Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

I had tried to switch plans as well, i was going from the $50 with 8Gigs od data to the $50 with 8.5Gigs... 

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Town Hero / Héro de la Ville

Re: [RESOLVED] System issue expired select customers' services


@Meganpettipas wrote:

I had tried to switch plans as well, i was going from the $50 with 8Gigs od data to the $50 with 8.5Gigs... 


@Meganpettipas 

The extra data is for enabling autopay i believe...did you do that?

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Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

My account is suspended and I'm on AutoPay. When I log into my account it tells me to "Please disregard this message if you have enough funds in your balance or are on AutoPay. " So, I'll gladly stay put if that's what I must do. Except, the status of the issue here shows "resolved", but I still have no service. What should I do now? Thank you!

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Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

I'm in the same boat as well, sent a note to mod but no response yet

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Mayor / Maire

Re: [RESOLVED] System issue expired select customers' services


@abuly080 wrote:

My account is suspended and I'm on AutoPay. When I log into my account it tells me to "Please disregard this message if you have enough funds in your balance or are on AutoPay. " So, I'll gladly stay put if that's what I must do. Except, the status of the issue here shows "resolved", but I still have no service. What should I do now? Thank you!


Write a message to the moderator https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and ask them to help you.

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Mayor / Maire

Re: [RESOLVED] System issue expired select customers' services


@Pae wrote:

I'm in the same boat as well, sent a note to mod but no response yet


Waiting time is few hours to 2 days...and with the problem of the 8 april...be patient.

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Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

Yes, i have it enabled

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Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

Hi, I still have loss of service. Please advise as soon as possible. My wife's account was affected as well but when we made the payment, we had service again. Does that mean we lost the autopay discount?

 

Please help.

 

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Mayor / Maire

Re: [RESOLVED] System issue expired select customers' services


@born wrote:

Hi, I still have loss of service. Please advise as soon as possible. My wife's account was affected as well but when we made the payment, we had service again. Does that mean we lost the autopay discount?

 

Please help.

 


Ask the moderator for it if you still don't see it in your self-serve account.

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Great Neighbour / Super Voisin

Re: [RESOLVED] System issue expired select customers' services

This turnaround is brutal 48h each time for a response. Is PM offering credit for this extreme loss of service?