[RESOLVED] System issue expired select customers' services

[Bryan_N]

Hey Community,

Yesterday we identified a technical issue affecting select customers where plans were mistakenly renewed prior to the plan renewal date, resulting in loss of service for some customers.

Our technical team has investigated the issue and enabled service to resume for those affected. Customers impacted by this issue will receive an SMS if any additional action is required.

We apologize for any inconvenience caused and thank you for your patience.

- Public Mobile Community team

[SD08]

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@WasagaJohn wrote:

The account of a friend I referred was deleted in this issue.  Her account has been re-instated, but I lost my "Refer a Friend" bonus.  Please re-instate my bonus.

Thanks.

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@WasagaJohn 

You will need to send a private message to the moderators to fix this.  Click this Moderator_Team link to send message for assistance.

[WasagaJohn]

The account of a friend I referred was deleted in this issue.  Her account has been re-instated, but I lost my "Refer a Friend" bonus.  Please re-instate my bonus.

Thanks.

[SD08]

Thanks for the update, Bryan.

[wolfmanmusic]

My phone was not working this morning, auto pay didnt go through

[geopublic]

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@Bryan_N wrote:

Hey Community,

Yesterday we identified a technical issue affecting select customers where plans were mistakenly renewed prior to the plan renewal date, resulting in loss of service for some customers.

Our technical team has investigated the issue and enabled service to resume for those affected. Customers impacted by this issue will receive an SMS if any additional action is required.

We apologize for any inconvenience caused and thank you for your patience.

- Public Mobile Community team

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Thanks for the update.