Earlier today we identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls were unable to be placed. Inbound calling, texting and data services remained unaffected.
Our technical teams are implementing a solution which will restore outbound calling service to normal by early morning of March 20. No action is required on your behalf.
However, in the meantime, we have added a complimentary 400 minutes Long Distance Talk Add-On (includes calls to Canada & the U.S) for our affected customers, which you can use immediately and will allow you to make outbound calls. This Add-On will not expire as any unused minutes will roll over to your next cycle.
We understand that your service and staying connected is important and we sincerely apologize for any inconvenience this may have caused and thank you for your patience.
-Public Mobile Community Team
Updates
Please click the spoiler for a full history of this service issue to date.
We’ve identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls are unable to placed. Currently, this looks to be isolated only to Quebec.
If you’re currently experiencing this issue, please note that inbound calling, texting, and data services remain unaffected. Meanwhile, wi-fi calling services and inbound calling may meet your talk needs temporarily.
Our technical team has identified the source of the issue and is working to restore service as quickly as possible. We will provide updates as we learn more.
We apologize for any inconvenience caused and thank you for your patience.
No update on my side and still no service!! They are pissing us of !
@meryk456 Maybe you can download a free app to make call and text in the meantime. At least you can communicate. But the app need to be used with wifi or data.
@CS_Agent Hello, it's been almost 24 hours since my mother and I can't make outgoing calls. We are getting impatient. I have taken out the sim card and turned my phone off and in again with no results.
I have reached out on Twitter and I'm not the only one having this issue. I've been eith public mobile since 2010 and I've never had this problem.
Irina77 meme problèmes depuis 2 jours ,,,, mais j'aie trouver une alternatif
tu active Wi-fi ( sans -Fil ) sur ton smartphone , tu installe Fongo je te donne un lien ou tu peut lire comment sa fonçtionne , après tu vas sur apps dans ton téléphone tu vas sur apps recherche Fongo tu installe et tu peut faire appel Gratuit partout au Canada et tu peut meme avoir numéros ou les gens peuvent te rejoindre temporairement jusqu'au moment ou Publicmobile auront finalement régler nos Problèmes au Québec..
en un sens tu fait appel vis internet et j'aie fait appel et tout fonctionne comme un charme mais tu dois etre près du sans-fil a la maison -travail ou endroit public.. ou bcp d'endroit sont gratuit sa dépanne pour l'instant alors j'espère que ça t'aideras..
@shised2019 There are some areas in Eastern Canada have problem to make call. If you can go online, you can download a free calling app at the moment to make phone call or text but that works with internet access. Hope that helps temporary.
VV Public Mobile just did an announce about it on twitter VV
Some customers in Quebec are reporting having difficulties making outgoing calls. We are investigating this issue to restore service as quickly as possible. We apologize for the inconvenience.
I cannot dial out. I would get a message I do not have a long distance plan. It is important for my phone to be on. I paid my monthly plan. I live in Montreal Quebec. Please help. I have restarted my phone and still same problem.
The message I receive is "You don't have a long distance add on. And this call is not covered by your plan." or similar even when I'm calling family members here in Montreal.
I have been a Public Mobile (Telus) client for over a year and have never missed a payment. I gave Telus my business because their Public Mobile brand gave me what I needed.
It has been 2 days now that I can no longer place calls on my phone. This is the main reason why I use my phone. Understanding that Telus does not offer customer service over the phone, they should at least respect their Public Mobile users and give them at least a response as to why Telus is not allowing for calls to be made under their Public Mobile banner.
I am paying for my service and respecting my agreement with Telus. The least they can do is tell me why their are not honoring our agreement.
Instead of spending millions of dollars advertizing their brand with Hippos on television, maybe they can spend a few dollars to tell us why our service has been blocked without notice here in Quebec.
@Alan_K i agree with your post 100% what i would like to see Posted on community board is some News letting Customers know what is going on..!!!! it has been 2 days for me a lot of people as well........ if at least they would write a message that they are Aware of the problem..
I've Written a message to Moderators team 2 days ago still haven't got an answer... i'm on the verge of goin....but found an apps that could help you for the time being... activate your Wi-Fi at home or At Work you'll even a phone number so people can reach you hope this will help you for time being.........
Same problem here i wrote to them twice and got nothing...i took the problem into my own hand and paud for the 35? Plan which sucks cause i just paid my 27 plan but i vant stand not having my phone....they need to do something
judlydou Meme problème depuis 2 jours , depuis la Maintenance et fermeture du centre d'appel rien ne fonctionne...!!!! bcp de gens ont payer et se retrouve avec AUCUN SERVICE.. depuis 2 jours , alors je mets un lien si ça peut t'aider ... j'ai instasller Fongo un Apps qui permet de faire appel Gratuit pour tout le Canada , tu a meme un numéros ou les gens peuvent te rejoindre... tu Active le Wi-Fi sur ton smartphone et tu installe L'app fongo
ça fonctionne comme un téléphone normal mais tu doit etre proche du '' Wi-Fi '' au travail ou dans les endroits public....et tous les appels sur Fongo sont Gratuit pour l'instant ça dépanne pour le problème majeur que nous ne pouvons aucun appel au Québec les Modérateurs sont au courant et suis sur essaient désespèrement de régler ce problème Majeur .....voiçi le lien de Fongo si ça peut T'aider pour l'instant.....
I changed my plan had to pay the entire amount for the change im not happy but not being able to make calls is annoying i feel there should be slnething somewhere explaining it situation and when the serbice shoukd be up and running
impossible de faire des appels, j'ai remis du solde sur mon compte et ca ne change rien...mon forfait ne se réactive pas...j'ai enlever le réapprovisionnement automatique et j'essai de changer de forfait et on me dit que l'argent qui est dans mon compte ne peut être utilisé pour payer mon nouveau forfait...Que faire j'ai des appels impotant à faire...aurais-je un remboursement ou un crédit pour avoir payer double ce mois-ci? Merci de m'aider
Perhaps that's a sign that they're working on it. The only reason my phone is now working is because of the long distance add-on , but if it wasn't for that it wouldn't work. 2 days for Quebecers now and 3 days for people from Ontario. There should be a pop up when people log in to the forums so the first thing they see is the discussion on when a fix is expected or some details concerning this problem that many of us are facing because it's not normal that we aren't hearing anything concrete.
I am not sure how the CCTS can be leveraged to shorten an outage duration. I don't think the provider is abdicating responsibility and not taking action.
Payback for being screwed around for more than a day. While nonody is bothering with even aknowleging that they have a problem. You got a outage just say so with a ETA for resolution and that the end of it for me. It's the lack of basic communication (No pun intended.) that's crossing a big red line. I'm not throwing away $75 of a brand new cycle just to fix something that's not on me to fix.
03-19-201912:04 PM - last edited on 03-19-201905:05 PM by computergeek541
Hi!
From 14 March I cant call - "impossible d effectuer un appel inteurbain" - eventhough I payrd my forfait including the calls interurbain as usual at 14 March. No call centres, no customer service. I really dissapointef.So please DO something.
edited by computergeek541: customer's phone number removed from message
Whenever I dial, the "automated publicmobile voice" is telling me that a local Montreal phone number I have been dialling for the last year is now a long distance number even though the number has not changed. Can anyone tell me why this might be happening?
Good question cause I was a legacy member and now I can't make any local calls. Mods need to look into this cause that will definitely help them in fixing the problem. Is any non x legacy members having this issue or is it only x legacy members having this issue ?
