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Mayor / Maire

Re: New Long Distance Add-Ons

@Catherine_T 

This great news! Many customers have been requesting an expanded list of international calling destinations. Despite the detractors bemoaning a price increase we have long speculated that the original shorter list of international countries was due to the cost of negotiating contracts for lesser called countries or simply their higher cost demands of those countries telecoms.

 

I personally think removing Canada and the US from these higher cost add ons is preferable so as to not waste long distance minutes when a lower cost add on is available. Infrequent callers to the US or other countries will simply have an add on that will last a lifetime. ( I know mine will!) Those who feel the cost is still too high have a myriad of international calling cards or free apps to choose from that will fulfill their needs. I prefer to have my plan costs remain the same ( or lower?) And have those customers who require these services pay their fair share rather than have the entire customer base subsidize the new options. Public mobile has to make a profit from somewhere and if it keeps our plan costs from going up I'm all for it. Thanks public mobile for listening to and fulfilling its customers wants and needs from their provider without increasing each individuals basic costs. Keep up the good work!

Highlighted
Public Mobile

Re: New Long Distance Add-Ons

Hi @z10user4,

 

These new add-ons do not include Canada calling. We considered this and felt not including Canada-wide would prevent customers who purchase long distance add-ons but who have unlimited Canada-wide from using up their add-on minutes. Customers calling within Canada will receive more value from the $5 Canada-wide add-on as the international minutes will not be depleted. 

 

In terms of prioritization of usage, there is now no overlapping countries in long-distance add-ons so no prioritization required. For those who still have minutes on the retired 200 min US-CAD and 400 min Int'l those will be used up first if a customer purchases a new add-on that covers one of the countries included. Long distance minutes on retired plans will not expire. 

 

Thanks for the questions! 

Bryan 

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Public Mobile

Re: New Long Distance Add-Ons

Thanks for the feedback! 

Highlighted
Public Mobile

Re: New Long Distance Add-Ons

Thanks for the feedback! We're excited for customers to offer better value through the country/region add-ons and more calling locations! 

Highlighted
Public Mobile

Re: New Long Distance Add-Ons

@computergeek541, thanks for your thoughts on the add-ons. 

 

We did wrestle with the trade-offs of minutes and locations but we're very excited by the prospect of providing customers with more minutes and value to the most popular calling locations. We have removed Canada, US, UK, China and Hong Kong from the International add-on but add-ons for those locations now provide outstanding value! 

 

The great news for customers who do typically call people in more than one country is that as before their minutes will not expire. Essentially, customers will get more value from what they pay for and use.  

 

Bryan 

Highlighted
Public Mobile

Re: New Long Distance Add-Ons

Hi @z10user4 

 

Thanks for mentioning! We are looking into how we can address this to ensure customers have more options to purchase. 

 

Bryan 

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Retired Oracle / Oracle Retraité

Re: New Long Distance Add-Ons


@Bryan_N wrote:

These new add-ons do not include Canada calling. We considered this and felt not including Canada-wide would prevent customers who purchase long distance add-ons but who have unlimited Canada-wide from using up their add-on minutes. Customers calling within Canada will receive more value from the $5 Canada-wide add-on as the international minutes will not be depleted. 

In the case of someone with unlimited Canada-wide minutes, add-on minutes to call Canadian phone numbers wouldn't be used regardless. 

 

As for the $5 add-on, I do agree that if someone has a province-wide calling plan or a limited minute plan, I do agree that's better value that the minutes being taking out of the $15, 300 minute add-on, but especially in the case of someone with a $10 plan, I suspect that someone would rather have a call come in than not if they they only have the 300 minute package (the same goes for outgoing calls on the $10 and $15 price plans).

Highlighted
Public Mobile

Re: New Long Distance Add-Ons

Hi @Jb456,

 

Thanks for the catch! We've added this to our To Do list and will be updating soon. 

 

Bryan 

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Mayor / Maire

Re: New Long Distance Add-Ons

I hate to be that guy ...

 

But I could easily get a bunch of referrals if places like Ukraine, Belarus, and Latvia are on the list. Friends on Lucky who'd prefer Public but simply need to call places which aren't part of Public's "International" list.

 

Although my friends who call AUS, NZ, and Ireland will be most pleased, lol.

Highlighted
Retired Oracle / Oracle Retraité

Re: New Long Distance Add-Ons


@Korth wrote:

But I could easily get a bunch of referrals if places like Ukraine, Belarus, and Latvia are on the list. Friends on Lucky who'd prefer Public but simply need to call places which aren't part of Public's "International" list.

I suspect that the separate add-ons was for simplicity, but I'd rather see one long distance add-on period, with minutes really being "credits", with something like a Canadian or U.S., or UK minute using up one credit/minute, but a call to Australia, Austria, and the rest of the countries listed alphbetically in the country list for the current 300 minute add-on using 3 minutes/credits. @Bryan_N : Other carriers have implemented that type of system. Would it not have been possible at Public Mobile?    I know it would make it sound more complicated, but it would be more fair for the customer.

 

Much of my critism is based on how the U.S. and U.K. long distance add-ons both are $15 and include 1000 minutes yet are seperate. Why should a customer have to pay for both if they make calls to both these locations?  I feel that strictly from a customer and Public Mobile P.R. standpoint, that doesn't make the brand look good.

 

If a third party long dsitance company/calling card company were to require customers to deposit funds into seperate accounts, use seperate funds, or buy seperate calling cards to call each country, how much business would they get?

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