New Long Distance Add-Ons

[Catherine_T]

Hi Community, 

We heard you about wanting more countries and we have some exciting news to announce today! Effective October 8, 2020, Public Mobile is launching a new add-on suite of Long Distance Minutes to better serve customers making calls internationally from Canada. 

What’s changing? 

We made some key changes based on your feedback, including:

• A simplified structure 
• Increased value for high demand countries  
• Increased the number of countries included in our suite of add-ons from 19 to 41 

What does this look like? 

Previous Long Distance Add-ons (pre October 8, 2020):

• 200 Minutes to the U.S. and Canada for $8
• 400 International Minutes for $15 

New Long Distance Add-ons (as of October 8, 2020):

• 1000 Minutes to the U.S. for $15;
• 1000 Minutes to the U.K. for $15; 
• 750 Minutes to India and Pakistan for $15;
• 500 Minutes to China, Hong Kong, Macau and Taiwan for $15;
• 100 Minutes to the Philippines for $15 
• 300 International Minutes for $15 which now includes more calling locations 
• New countries added include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, Iceland, Ireland, Israel, Japan, Netherlands, New Zealand, Norway, Peru, Romania, Sweden 
• 500 Canada-wide Minutes for $5  

How to get this offer:

1. Log-in to Self Serve
2. Ensure you have sufficient funds in your account. If not, make sure to top up. 
3. Go to “Plan and Add-Ons”
4. Select “My Add-Ons”
5. Select your preferred Long Distance Add-On under ‘Talk’
6. Click ‘Make a Payment’ and follow the instructions

What you need to know:

1. Unused long distance add-on minutes do not expire and will roll over to the next plan period 
2. Customers with existing long distance add-ons can continue to use their minutes until the minutes are depleted  
3. Customers purchasing the 300 International Long Distance Minutes Add-On can now call the following countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela 
4. Our 500 Canada-wide minutes for $5 add-on is still available for purchase  

Thank you again for choosing Public Mobile! Let us know what you think 🙂

- The Public Mobile Team

[Jb456]

@Catherine_T  the help article will also need to be updated.

https://www.publicmobile.ca/en/on/get-help/articles/overview-of-add-ons

[kselmak]

This is a great improvement

The only problem I see is with Canada and USA inclusion, they used to be nested, Canada was included everywhere. Is that still the case? Can we fall back on any of these for Canadian minutes (not that it always makes sense)

It's clear that usa is not included in uk

My suggestion is to make it very clear in the small print

Thanks

[Anonymous]

 @Catherine_T 

So the old 200 and 400 add-ons also included Canada. Do any of the new add-ons also include Canada? Or will it now just be the $5 one?

If so, will there be sensible, logical priorities of add-ons used for those with several add-ons? And even without Canada? Old and new?

[computergeek541]

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@sa7375 wrote:

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I don't "love it" or find this that "exciting".  Some customers who only need a small amount of minutes end up with higher priced add-ons and the potential need to need to purchase more than one seems just as advantageous to Public Mobile as it does to the customer having more options through calling cards, etc.

At least customers can now call more places, but there's no shortage of long distance options. It is also true that these new add-ons will be better for those who call destinatioms with the higher amount of mimutes.

[sa7375]

[Jb456]

@Catherine_T  will the add-on section be updated to list the new countries?

It shows this still for the old 400 international minutes.

 

Maybe another paragraph with the 300 international minute countries?

@computergeek541  yup noticed that. Also only 1000 min USA calling plan for $15.  Some people don't need that much talk time to confirm a hotel reservation or wtv.  Luckily textnow is free 😀

[computergeek541]

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@Jb456 wrote:

Great job PM. Many customers will be happy with this for certain countries 👍

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Some customers will certainly be happy with additional countries. However, less minutes are now included with one of those add-ons.

Also, comparing the list of added countries to the complete list further down in the annoucement, it appears that Canada, the U.S. and some other countries are not included in the 300 mimute add-on. This can potentially cause confusion in a now more complicated add-on offer and could cause the customer to need to purchase more than one add-on costing the customer more than before.

@Catherine_T Have some countries been removed from the multi-country nternational calling add-on (Canada, U.S, UK, etc)?

[Anonymous]

 @Catherine_T 

Still not purchasable from the 611 service. As the $5 one hasn't since it came up.

[hairbag1]

Some great plan initiatives to PM ...keep up the good work.

[Jb456]

Great job PM. Many customers will be happy with this for certain countries 👍